There are sections that I cannot modify - by Leonardo Quintana Buitrago

This topic has 4 replies, 2 voices, and was last updated 3 years, 3 months ago ago by Olga Barlow

  • Avatar: Leonardo_Quintana_Buitrago
    Leonardo Quintana Buitrago
    Participant
    January 11, 2021 at 17:17

    Editando la página principal he tenido problemas para editar algunas partes, por ejemplo:
    – No he podido editar Static Block Footer – Electron02
    – y en la página home electron02, no he podido editar la sección que muestra Cable Lighthing a USE de 1,2
    – alparecer el editor de html no carga bien, ya que no muestra el contenido.
    – El boton de guardar, aunque se activa, no guarda y no cierra, no hace nada

    Datos:
    – Estoy editando con WPBakey Page Builder
    – El tema está actualizado a 7.2.3

    I appreciate your collaboration

    Please, contact administrator
    for this information.
    3 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 12, 2021 at 12:28

    Hello,

    1) We checked the footer static block and don’t see the problem with its editing https://prnt.sc/wlqlw9
    2) As I can see you already changed the texts https://prnt.sc/wlqo8s
    So, have you sorted it out? Do you need any help from our side?
    Would be grateful if you could write in English because we don’t speak Spanish.

    Regards

    Avatar: Leonardo_Quintana_Buitrago
    Leonardo Quintana Buitrago
    Participant
    January 13, 2021 at 14:42

    No, I could not solve it.

    1) When you enter https://prnt.sc/wlqlw9 and try to modify the url of social networks in social links, it does not allow to save them. for example try adding the url of facebook to https://www.facebook.com/Innovasolusas
    null

    2) this section https://prnt.sc/wlqo8s, cannot be edited either, when opening the text editor it does not show the text that is already there and when writing the actual text the save button does not, as well as it also does not allow the change of the image. Try changing the text to “Keyboard with Mouse”
    null

    I appreciate the help you can give me

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 13, 2021 at 15:55

    Hello,

    I disabled all the third-party plugins, enabled them again and the problem disappeared for me. I’m able to edit the Socials element and the text block.
    Sometimes text element glitch and you just need to close it and open again and then HTML tab works ok https://prnt.sc/wmnx6e It’s WPBakery plugin issue, it’s not related to our theme.

    Regards

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