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Theme’s problems - by Arturo - on WordPress WooCommerce support

This topic has 9 replies, 3 voices, and was last updated 4 years, 8 months ago ago by Arturo

Arturo

Participant

March 26, 2021 at 23:26

hello, i’m having some problems with the theme:

1)The preview is different from publishing.
I needed to change the colors of the header from blue to white, the preview is correct but after publishing the colors are still blue. I had to change them with the custom CSS.

2)The quick view of the product doesn’t work, nothing happens when clicking on it.

3)The “add to cart” button doesn’t work properly. It should add the product to the cart but it just opens the single product page.

4)I can’t translate the line “free shipping over 49$” on the quick view of the cart. I wrote it in italian in the mini-cart promo message, i tried to translate it with the WPML and with another plugin Loco translate, but nothing works.

#281295 Copied Theme version: 7.2.6 WooCommerce version: 5.1.0

8 Answers

Rose Tyler

Support staff

March 27, 2021 at 13:59

Hello,

Thanks for using our theme and for contacting us.
1) Provide temporary wp-admin access, so we can take a closer look. Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
2) Download etheme.min.js from this page https://dropmefiles.com/YxjCd and reupload it into wp-content/themes/xstore/js folder via FTP.
3) Provide URL, please.
4) We need temporary wp-admin access.

Regards

#281368 Copied

Arturo

Participant

March 27, 2021 at 14:53

1) done, i removed the custom css so you can see the problem
3) https://arturostories.it/categoria-prodotto/woman/
if you try to add any product to the cart it just open the single product page.

Please contact administrator
for this information.

#281371 Copied

Rose Tyler

Support staff

March 27, 2021 at 17:44

Hello,

1) As I can see, you are using Multiple headers, so edit second header background-color – https://prnt.sc/10x7cl8
3) Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of your browser, and check how it works then.
4) Do not forget to edit this Text for your multiple headers in Header builder.

Regards

#281404 Copied

Arturo

Participant

April 1, 2021 at 14:37

hello,
3) i tried but it still don’t work. I noticed that it works only if you add to the cart the product from the related products in the single product page.
for example from this page: https://arturostories.it/prodotto/arturo-quadra-tutto-blu/

i see from Themeforest that there is the upgrade of the theme but i don’t see it in the site.

#282138 Copied

Rose Tyler

Support staff

April 1, 2021 at 15:38

Hello,

Dashboard > Updates > Check again – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
If the problem won’t be solved after the update, provide us with temporary FTP access.

Regards

#282153 Copied

Arturo

Participant

April 2, 2021 at 14:35

I updated the theme but the add to cart button still don’t work.
FTP access in the private area

Please contact administrator
for this information.

#282309 Copied

Olga Barlow

Participant

April 2, 2021 at 16:07

Hello,

Add to cart button redirects to single product even with the default WooCommerce theme Storefront https://gyazo.com/2ca7a7ec90516764a6a5a95c2eca4bb5 And it’s related to Flexible Product Fields, Flexible Product Fields Pro plugins. So, contact plugins author to get help with this. We are able to help in case problem caused by the theme.

Regards

#282335 Copied

Arturo

Participant

April 2, 2021 at 17:37

Thanks, the first time I tried to deactivate all plugins, the button still didn’t work, but now I tried to deactivate only that plugin and now it works.
Thanks for your fantastic support on these issues 🙂

#282342 Copied
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