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Themes error all themes comes together on layers

This topic has 10 replies, 3 voices, and was last updated 10 months, 1 weeks ago ago by Andrew Mitchell

muhammad

Participant

February 5, 2025 at 14:26

When I try a new template, the old template appears with the new one at the same time, and there is an overlap between the templates, as if I were putting the templates together.I hope the problem is solved

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#433409 Copied Theme version: 9.4.7

9 Answers

Rose Tyler

Support staff

February 5, 2025 at 14:43

Hello,

Thank you for reaching out to us.

We understand the issue you are experiencing with the template overlap. Please ensure that the previous template is completely removed or reset before applying the new one. Additionally, clearing your browser cache and website cache may help resolve the issue.

We would like to inform you that you have the option to remove the demo content provided by our theme. To do so, please navigate to the XStore dashboard, select ‘Import demos’, and then choose ‘Delete content’. https://imgur.com/tRQiXkE and https://imgur.com/Dgflv5f

If you delete any content imported with our theme, it will be permanently removed, and there’s no way to undo this action.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

#433415 Copied

muhammad

Participant

February 5, 2025 at 14:58

that helps thank you , but it not good 100% There is still some confusion in the template and notifications coming from another template

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Rose Tyler

Support staff

February 5, 2025 at 15:04

Hello,

We appreciate your prompt response.

1/ https://www.8theme.com/documentation/xstore/xstore-features/fake-sale-popup-2/

2/ Kindly proceed to Xstore > Theme Options > Speed Optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.
Navigate to Elementor > Tools > Regenerate CSS & Data.

If this doesn’t help, provide us with temporary wp-admin access to your site, and we will investigate the issue more thoroughly.

Best Regards,
8Theme’s Team

#433420 Copied

muhammad

Participant

February 5, 2025 at 15:19

the problem still there i ‘ll give u my acces to my site

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Rose Tyler

Support staff

February 5, 2025 at 15:21

Hello,

We’ve deactivated the Fake sale popup for you https://www.8theme.com/documentation/xstore/xstore-features/fake-sale-popup-2/

Best Regards,
8Theme’s Team

#433424 Copied

muhammad

Participant

February 5, 2025 at 15:31

thank you so much u so kind ,
But please adjust the size of the products to their normal position, such as the advertisement, because they are too large and the shoes are incomplete from the outside.Thank you

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#433427 Copied

Rose Tyler

Support staff

February 5, 2025 at 16:13

Hello,

We’ve changed the Woocommerce products size settings for you – https://prnt.sc/FgGoudhfmjDd

Read more – https://www.8theme.com/documentation/xstore/woocommerce/product-images/

Best Regards,
8Theme’s Team

#433434 Copied

muhammad

Participant

February 6, 2025 at 17:04

thank you so much

#433582 Copied

Andrew Mitchell

Support staff

February 6, 2025 at 17:05

Dear muhammad,

We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Best Regards,
The 8Theme Team

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Themes error all themes comes together on layers

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