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Theme usage problem with siteground backend

This topic has 6 replies, 2 voices, and was last updated 3 weeks, 3 days ago ago by Alex Carter

josephchan

Participant

July 3, 2025 at 09:55

my website is https://healingwithtcm.com/,
1,i have imported the theme,but i do not know where to edit the pages like https://healingwithtcm.com/about-us-2/ which is corresponding with “about us” in the header menu;
2,when clicking https://healingwithtcm.com/shop-2/ which is corresponding with “our store” in the header menu,i can not find any product,but on my homepage,there are many products listed here,so why it happen?
3,my website is hosted on siteground,I noticed there’s a WooCommerce menu option in my website’s backend (it was probably installed by default when I set up my hosting). However, when I installed your theme, it also came with the WooCommerce plugin. Will these two conflict with each other? Do I need to configure WooCommerce separately in the backend? I also see a “Products” option in the dashboard, which contains all the products imported from your theme.

#448820 Copied

5 Answers

Alex Carter

Support staff

July 3, 2025 at 10:39

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

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josephchan

Participant

July 3, 2025 at 14:07

refer to private content

Please contact administrator
for this information.

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Alex Carter

Support staff

July 3, 2025 at 14:35

Hello,

Unfortunately, we were unable to log in using the credentials you provided. Kindly review the login details and ensure they are correct.

Thank you for your attention to this matter.

Warm Regards,
The 8Theme Team

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josephchan

Participant

July 3, 2025 at 15:31

It is ok now

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Alex Carter

Support staff

July 3, 2025 at 16:03

Hello,

We appreciate your prompt response.

1/ Click here to edit the page using Elementor – https://prnt.sc/1lGwNjENVo1o

2/ Please check now https://prnt.sc/3Ov8IvDfdmTm https://healingwithtcm.com/shop/

3/ There should be no conflict.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

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