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Theme Upload issue - by olproject - on WordPress WooCommerce support

This topic has 11 replies, 3 voices, and was last updated 10 years, 9 months ago ago by Eva Kemp

olproject

Participant

March 11, 2015 at 19:46

Hello

So i Just purchased the Royal theme

Downloaded the package

Saved it to my desktop

Opened the package

uploaded the .zip file “Royal_v1.7.zip”

and got a functions error.

I am using wordpress version 4.1.1

Seems that the theme’s code is broken??

Please, contact administrator
for this information.

#48905 Copied Theme version: v1.7

10 Answers

olproject

Participant

March 11, 2015 at 19:54

Here’s the Error i’m receiving

Parse error: syntax error, unexpected T_FUNCTION in /home/content/44/8046744/html/Home/wp-content/themes/royal/framework/theme-functions.php on line 2968

#48908 Copied

Robert Hall

Participant

March 11, 2015 at 19:59

Hello,

This error might be caused by old php version on the server. Please contact your hosting provider and ask to update php version to 5.3 or higher.
Thank you.

Regards,
Robert Hall.

#48909 Copied

olproject

Participant

March 11, 2015 at 20:32

Just checked, and the PHP version is 5.3.

Any other Ideas?

#48920 Copied

Robert Hall

Participant

March 11, 2015 at 20:47

Hello,

Please provide us with wp-admin and FTP credentials in Private Content.

Regards,
Robert Hall.

#48924 Copied

olproject

Participant

March 12, 2015 at 05:26

i don’t exactly understand what you mean by that?

#48971 Copied

Robert Hall

Participant

March 12, 2015 at 08:17

Hello,

We need access to your admin panel and FTP access (you must have this credentials). Then we can to see host settings and your site. So we will be able to look into this issue more deeply.

Regards,
Robert Hall.

#48975 Copied

olproject

Participant

March 12, 2015 at 17:19

I don’t mean to offend , but i don’t really feel comfortable handing out the admin info seeing as how it’s not my account.

I understand that it could stream line the process of trying to work out this bug. however there has to be something i’ve done wrong in the process of un packing the files from the download and the uploading it to wordpress.

have you seen this problem in the past?

is there something we can do to double check i’ve properly uploaded the right files?

#49173 Copied

Eva Kemp

Participant

March 12, 2015 at 17:47

Hello,

Please watch our tutorial how to install the theme via FTP:
https://www.youtube.com/watch?v=RueXl86L_Ao

Thank you.
Regards,
Eva Kemp.

#49184 Copied

olproject

Participant

March 12, 2015 at 18:11

I should have watched that in the first place.

It worked perfectly, Thank you for your patience and help

for some reason when i uploaded the theme via wordpress it would break and that error would occur

however uploading it straight to the hosting worked perfectly with godaddy.

just a heads up if anyone has this problem in the future.

Thanks again, excited to start using this theme

#49201 Copied

Eva Kemp

Participant

March 12, 2015 at 18:14

Hello,

You’re welcome.

Regards,
Eva Kemp.

#49205 Copied
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