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Theme Update, WordPress - by Goostaf - on WordPress WooCommerce support

This topic has 11 replies, 4 voices, and was last updated 4 years, 9 months ago ago by Goostaf

Goostaf

Participant

February 25, 2021 at 18:28

Hello, we can not update nor WordPress (after the update) the site page does not load, just a white screen, also if we update the theme and the Core plugin, the entire layout on the site breaks and the photos are not displayed .. (files are attached)

Please, contact administrator
for this information.

#276574 Copied Theme version: .0.0.1 WooCommerce version: No

10 Answers

Olga Barlow

Participant

February 25, 2021 at 19:12

Hello,

Provide us with WP Dashboard and FTP access to your site to check the issue in more detail. Do you use CDN cache?

Regards

#276596 Copied

Goostaf

Participant

February 25, 2021 at 19:34

We dropped the data, we don’t use CDN, but there are plugins for caching and sites in our Multisite system, we also have a lot of CSS code, you helped earlier, maybe this is another reason ..

Please contact administrator
for this information.

#276601 Copied

Goostaf

Participant

February 25, 2021 at 19:46

And you can help to sort out one more problem right away, for some reason, on our subdomain, all products have a 301 redirect with the / product / add-on, I will throw off an example, we previously tested a plugin that removes the tail / product-category /, maybe this problem is from it ?

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for this information.

#276603 Copied

Muhammad Zaki

Participant

February 25, 2021 at 20:38

Hello!

I see you have a multi-site setup. Can you please make the full backup of the site and share it with the FTP so I can update WordPress and the theme for you.

I am sorry but the redirection with the products is not an issue. The product in URL is a base slug that shows that the specific category belongs to the product post type. otherwise, the links can be conflicted and will not work. I am sorry but it cannot be changed as woo-commerce does not allow it. It will require custom code and changes in woo-commerce files to achieve it.

Please let me know if it makes sense.

Thank you!

#276617 Copied

Goostaf

Participant

February 25, 2021 at 21:30

1. Thank you, I attach the FTP data to the site, I also made a full backup, I did not understand, you need to unload it somehow?

2. As for redirects, I probably wrote the wrong way, we don’t want to influence the structure, on the contrary, we want to return the normal view, like on the main site, so that there is a standard path, but for some reason it redirects to a completely different one ..

Please contact administrator
for this information.

#276623 Copied

Olga Barlow

Participant

February 26, 2021 at 13:37

Hello,

1) Updated. I don’t see problems with our theme. Problem was caused by this options of the Clearfy Pro plugin https://prnt.sc/107lfoy
2) It’s related to your permalink settings. On the main site https://prnt.sc/107iyw3 , on the subdomain https://prnt.sc/107io35
So, change the permalinks settings to what you need.

Regards

#276705 Copied

Goostaf

Participant

February 26, 2021 at 14:10

Wow, thanks a lot !!! You are the best support ever!

#276717 Copied

Rose Tyler

Support staff

February 26, 2021 at 14:36

Hello,

If you love XStore/our support and have something nice to say don’t hesitate to tell about this! We’d appreciate if you could take a moment to give us 5-stars on ThemeForest – https://themeforest.net/downloads

Regards

#276724 Copied

Goostaf

Participant

February 26, 2021 at 14:40

`Can you tell me right away how to remove these repetitions? Before the update, we deleted these lines, now I cannot find where, they can harm us, spam requests.

Please contact administrator
for this information.

#276725 Copied

Goostaf

Participant

February 26, 2021 at 15:49

Already done twice 🙂

#276746 Copied
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