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Theme Update v4.1 – Issues - by khoavo

This topic has 23 replies, 4 voices, and was last updated 7 years, 9 months ago ago by Rose Tyler

khoavo

Participant

February 25, 2018 at 07:48

I just updated my Royal Theme via WP Admin to your latest v4.1 and it changed some of my theme settings. I even click on SAVE under Theme Options / General. What’s going on? Any issues?

For example, my Footer Section disappeared: https://prnt.sc/ijeumz
The Button color in my SHOP page changed to black, hiding the text: https://prnt.sc/ijeuqa

Also, the CART box in the top right corner of the site disappeared too, The Header Type changed even though under Theme Options/Header Type I see the Header 7 selected, which is what I wanted, but it’s not displaying as Header 7. Odd. I don’t have a screenshot for it, but you get the idea.

Luckily I backed up my site and restored it back to the previous v3.4.

I have a bunch of Custom CSS and I want to keep all of it as is after the update. Didn’t have any issues updating this theme before, until this time. My Child Theme is activated. Any ideas?

Thanks!

Please, contact administrator
for this information.

#186221 Copied

22 Answers

Rose Tyler

Support staff

February 26, 2018 at 09:28

Hello,

About the footer, likely you need to re-add widgets in Appearance > Widgets.
About other problems we need to see them, to be able to help. So please update theme and provide us with wp-admin and FTP access.
Did you edit .php file of header in child theme?
You need to create an empty dynamic.css file in royal-child theme folder and set permissions 777 for the file + add wp_enqueue_style( 'dynamic-css', get_stylesheet_directory_uri() . '/dynamic.css' ); in royal-child/functions.php file. Then go to Theme Options and re-save them.

Regards

#186272 Copied

cdixonsu

Participant

February 26, 2018 at 12:54

I am having the same problem where the shopping cart at the top right of the website has disappeared when I upgraded to 4.1.

#186319 Copied

cdixonsu

Participant

February 26, 2018 at 13:09

Is the shopping cart at the top right a widget?

#186323 Copied

Rose Tyler

Support staff

February 26, 2018 at 13:09

Hello, @cdixonsu

Did you edit .php file of header in child theme? Please activate a parent theme on site and check if the problem will be solved.
If even with parent theme the problem won’t be solved, please provide temporary wp-admin access in Private Content.

Regards

#186324 Copied

khoavo

Participant

February 26, 2018 at 15:48

No I did not edit the php header in the Child Theme. If I update the main theme and send you the WP Admin to fix it, which would make my site temporary non-functional since my customers are viewing the site and would not be able to buy items from my site.

That’s why I always get nervous everytime you guys havev a theme update for this reasons as I’m hesistant to update it. Why do I need to readd the footer again? It should not have disappeared in the first place. And the Cart widget totally disappeared after the theme update also.

#186377 Copied

Rose Tyler

Support staff

February 26, 2018 at 16:04

Hello, @khoavo

Please provide us with temporary wp-admin and FTP access in Private Content we will try to update the theme and fix issues that you described. It will take up 20 min. If some problem can’t be fixed in this time, we will ask you to create a staging site, where we will be able to explore problem deeply.

Regards

#186381 Copied

khoavo

Participant

February 26, 2018 at 18:12

I will duplicate the main site and have it hosted on my test server for you to examine and fixe the issue. I can’t risk having the main site down while your’e fixing it.

Let me duplicated the entire site and then I’ll do a theme update on that duplicate site and then I’ll send you the FTP and WP Admin login on the test sever for you to find out what the problem is before we touch the main site.

I’ll get back to you later on tonight or by tomorrow. Thanks for the follow up.

#186399 Copied

Rose Tyler

Support staff

February 27, 2018 at 07:46

Hello, @khoavo

Ok. We will do our best to help you.

Regards

#186419 Copied

khoavo

Participant

February 27, 2018 at 12:10

Hi there:

I’ve DUPLICATED my main site for you to login to test. Log into the Duplicate Site and you’ll noticed the appearance of the header, some text color and footer have changed after updating to v4.1. It should look exactly like how it currently appears on the MAIN Site (v3.4). I need to keep ALL of my current codes in Global Custom CSS box.

I’ve provided all WP Admin & FTP login in the Private Box. Thanks for your help with this.

Please, contact administrator
for this information.

#186462 Copied

Olga Barlow

Participant

February 27, 2018 at 15:51

Hello,

FTP access to dev site is not correct. Please, check the password and reply back.

Regards

#186498 Copied

khoavo

Participant

February 27, 2018 at 17:49

Oh sorry had a typo. It’s been corrected. I retyped in the Private Box. Thanks.

Please, contact administrator
for this information.

#186539 Copied

khoavo

Participant

February 28, 2018 at 10:36

I take it your team is still working on this issue? Just checking in. I did provide the corrected FTP login on my last message. Thanks.

#186630 Copied

Olga Barlow

Participant

February 28, 2018 at 19:01

Hello,

Check now, please.

Regards

#186733 Copied

khoavo

Participant

February 28, 2018 at 20:42

I just looked at the MAIN site, looks good, nice job! But there’s still some minor issues:

1) In View Cart, in the Have a Coupon field?, the input font color is black, I need that to be in white. See screenshot: https://prnt.sc/il1x6c

Same for the Sign In Box, the Username or Email field, the font is in black. Need it in white.
See screenshot: https://prnt.sc/il22ss

I used the Custom CSS shown below to set the other input fields to have the background in black and font in white, they all display perfectly how I want it. So make sure the new Custom CSS you’re giving me for this issue doesn’t interfere with all other input field settings that I’ve already setup.

The Custom CSS I’ve inserted for my other input fields:

input[type=”text”],
input[type=”email”],
input[type=”password”],
input[type=”tel”],
input[type=”number”] {
background-color: #000;
color: #fff;
}

2) Under Appearance / Themes – I noticed the Royal v3.4 is still installed and you installed the newer v4.1 as well. Can I remove the v3.4 one?

3) Are you done with testing out the DUPLICATE site that I had created? Let me know so I can remove that duplicate site.

Thanks for your excellent customer support!

#186744 Copied
Olga Barlow

Participant

March 2, 2018 at 11:42
Hello,

You are welcome!

1) I have added the following code in your custom CSS. Clear the cache and check

/* Chrome/Opera/Safari */ input[type="text"]::-webkit-input-placeholder, input[type="email"]::-webkit-input-placeholder, input[type="password"]::-webkit-input-placeholder, input[type="tel"]::-webkit-input-placeholder, input[type="number"]::-webkit-input-placeholder{ color: #fff; } /* Firefox 19+ */ input[type="text"]::-moz-placeholde, input[type="email"]::-moz-placeholde, input[type="password"]::-moz-placeholde, input[type="tel"]::-moz-placeholde, input[type="number"]::-moz-placeholde{ color: #fff; } /* IE 10+ */ input[type="text"]:-ms-input-placeholder, input[type="email"]:-ms-input-placeholder, input[type="password"]:-ms-input-placeholder, input[type="tel"]:-ms-input-placeholder, input[type="number"]:-ms-input-placeholder{ color: #fff; } /* Firefox 18- */ input[type="text"]:-moz-placeholder, input[type="email"]:-moz-placeholder, input[type="password"]:-moz-placeholder, input[type="tel"]:-moz-placeholder, input[type="number"]:-moz-placeholder{ color: #fff; }

2) Yes, you can delete it.

3) You can remove it, we don’t need it anymore.

Regards
#186940 Copied
khoavo

Participant

March 2, 2018 at 18:37

I just received yet another notification that there’s another Royal Theme Update? Is this from what you had fixed for me recently? Do I need to click update via WP Admin?

Please let me know. Thanks!

#187010 Copied

khoavo

Participant

March 2, 2018 at 20:42

Hey, I’ve just cleared the Cache in Safari and Chrome to test, and the font color in the Sign in box and in View Cart / Have a Coupon? field is still in dark color, I need that font to be white. See screenshots:

Sign in box: https://prnt.sc/im0azd
View Cart / Have a Coupon? https://prnt.sc/im0dy9

Thanks!

#187033 Copied

Olga Barlow

Participant

March 5, 2018 at 11:20

Hello,

Clean cache again and check now, please.

Regards

#187148 Copied

khoavo

Participant

March 5, 2018 at 17:50

Alright, it looks good now, Thank you.

I see there’s a new Theme update to v4.2. Will there be any issues if I update this via WP Admin again?

Also, Slider Revolution update available soon? I see there’s a newer version of the slider available.

#187233 Copied

Olga Barlow

Participant

March 6, 2018 at 16:40

Hello,

I have updated theme for you via Dashboard to make sure that everything will be ok and did not face any problems.

Regards

#187388 Copied

khoavo

Participant

March 6, 2018 at 20:02

Thank you for your great customer support. Please close out this ticket.

#187425 Copied

Rose Tyler

Support staff

March 7, 2018 at 08:22

Hello,

You’re welcome!
Have a nice day.

Regards

#187450 Copied
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