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Theme update issues, Contact form issue - by Melindie

This topic has 4 replies, 2 voices, and was last updated 7 years, 8 months ago ago by Robert Hall

Melindie

Participant

August 10, 2016 at 09:16

Hello

I’ve updated my theme, but unfortunately lost all my customization, including my Custom CSS. I am using the child theme. How can I be sure that whenever I update my theme on the live site that this won’t happen again? I’ve replaced it again with the 2.7 version to see if that might help but it didn’t.

I’m also having trouble with my Contact form. The checkboxes aren’t displaying properly. All the checkboxes appear in front before all my options. They should look like this site of mine (http://www.luxurykoshersafari.com/contact-us/).

Also… I’m unable to use Visual Composer in my Static Blocks.

Thanks for your help.

#136208 Copied Theme version: 2.7

3 Answers

Robert Hall

Support staff

August 10, 2016 at 15:26

Hello,

I’ve updated my theme, but unfortunately lost all my customization, including my Custom CSS. I am using the child theme. How can I be sure that whenever I update my theme on the live site that this won’t happen again? I’ve replaced it again with the 2.7 version to see if that might help but it didn’t.

If you’re using the Child Theme then you’ll not lose your changes after theme update.

I’m also having trouble with my Contact form. The checkboxes aren’t displaying properly. All the checkboxes appear in front before all my options. They should look like this site of mine (http://www.luxurykoshersafari.com/contact-us/).

Please provide us with link to the page and wp-admin access in Private Content.

Also… I’m unable to use Visual Composer in my Static Blocks.

Please update theme and plugins to the latest version and check issue.
Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.

Don’t forget to make backup of the site before update.

Here is video tutorial how to update theme.
https://www.youtube.com/watch?v=KdWESIIPU1k
(it’s for Legenda theme but the process is the same).

You can download the latest plugins versions at this link https://www.8theme.com/download-plugins/ ,
enter your purchase code of the theme to get the plugins.

Regards,
Robert Hall

#136269 Copied

Melindie

Participant

August 10, 2016 at 19:53

Hello

thanks for the reply. The Child theme is my active theme, but everything went back to default after the update. The Custom CSS in the Theme Options were deleted.

How can this be prevented?

#136314 Copied

Robert Hall

Support staff

August 11, 2016 at 07:21

Hello,

The Custom CSS can’t be deleted by own.

Regards,
Robert Hall

#136332 Copied
Tagged: contact form, issues, support, theme updates, themes, woocommerce, wordpress
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