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Theme update and Visual Composer problems

This topic has 13 replies, 3 voices, and was last updated 9 years, 2 months ago ago by Eva Kemp

dpac56

Participant

February 24, 2015 at 17:31

Hi,

I noticed a similar thread about someone having problems after theme update, but that person downgraded the theme to previous version & solved it – so creating a new ticket.

I updated the theme in the morning, and have faced a lot of issues, meeting the “white screen of death” several times and had to disable all plugins, reset the theme etc.

Now the theme is installed but

a) Visual Composer is not loading at the frontend and not working at the backend
b) When I click on ‘All Pages’ in the dashboard, I again see nothing else but the white screen.

Can you advise on this, (site details below)

Best,
deepak

Please, contact administrator
for this information.

#45051 Copied

12 Answers

Jimbo

Participant

February 24, 2015 at 17:35

it was me and another guy, im stuck at the stage where I can not upgrade theme to 1.2 or use child theme as it is causing issues.

I have now been told to go via support ticket no doubt because I was complaining.

I just wish the theme did not have so many problems and seems buggy, I have the bare minimum plugins so they can’t be causing the issue.

#45057 Copied

Eva Kemp

Support staff

February 24, 2015 at 22:06

Hello @dpac56,

Please provide us with FTP credentials as well.

Thank you.
Regards,
Eva Kemp.

#45135 Copied

dpac56

Participant

February 25, 2015 at 01:58

Please find below.

Also, as additional info on the problems, Visual Composer (backend) starts working as soon as I switch to a different theme.

Please, contact administrator
for this information.

#45199 Copied

Eva Kemp

Support staff

February 25, 2015 at 09:46

Hello,

Please give us permissions to be able to edit files via FTP as we’re getting this error:
“open for write: permission denied”

Thank you.
Regards,
Eva Kemp.

#45238 Copied

dpac56

Participant

February 25, 2015 at 17:24

Hi Eva,

The site is hosted at Flywheel, and I just asked them about this issue. They replied that as a managed hosting provider they lock down the wp-config file and if you are trying to edit that, only then you would get this message.

If any other file editing is giving you this problem, please let me know. Else, they have said that they cannot open that permission but can make the changes if we email them the same.

Can you work on this and send me the changes which I can forward them?

Best,
Deepak

#45434 Copied

Eva Kemp

Support staff

February 25, 2015 at 18:27

Hello,

Then please ask them to enable debug mode in wp-config.php file.
http://codex.wordpress.org/Debugging_in_WordPress

Thank you.
Regards,
Eva Kemp.

#45454 Copied

dpac56

Participant

February 25, 2015 at 18:36

Hi,

I have enabled wp-debug, please let me know if anything more is needed.

Deepak

#45458 Copied

Eva Kemp

Support staff

February 26, 2015 at 00:26

Hello,

As I see in wp-config.php file debug mode is still disabled:
define('WP_DEBUG', false);
It should be define('WP_DEBUG', true);

Please activate debugging.

Thank you.
Regards,
Eva Kemp.

#45548 Copied

dpac56

Participant

February 26, 2015 at 01:31

Please check now, it should be enabled.

Thanks,
Deepak

#45564 Copied

Eva Kemp

Support staff

February 26, 2015 at 14:48

Hello,

The problem was caused by Essential Grid plugin. I’ve deactivated it. Please check Pages menu now. If you want to use this plugin try to increase memory_limit value (ask your host to do this) as there was such error when the plugin is activated:
Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 81 bytes)

If the issue is resolved after that you can disable debug mode.

Thank you.
Regards,
Eva Kemp.

#45700 Copied

dpac56

Participant

February 26, 2015 at 15:49

Hi Eva,

I have asked my host to increase the memory size. I don’t think without this plugin the theme will work at all as seen in the demo.

However, I don’t know if you have noticed that now, with or without the essential grid plugin activated – the scroll is completely broken. You can only see whatever is in the browser window size and cannot scroll down to see more. Please fix this.

Best,
Deepak

#45763 Copied

Eva Kemp

Support staff

February 26, 2015 at 18:45

Hello,

The problem was caused by Aqua Page Builder and PremiumCoding Shortcodes for Munditia theme plugin. I’ve disabled it. Please check the site now.

Thank you.
Regards,
Eva Kemp.

#45843 Copied
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