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Theme Update - by DebbieC - on WordPress WooCommerce support

This topic has 14 replies, 1 voice, and was last updated 7 months ago ago by DebbieC

DebbieC

Participant

June 3, 2020 at 15:31

Hi, I have just updated the theme to 6.3.5 today and find that the header has duplicated itself and now shows twice with the ‘normal’ menu plus a hamburger menu. The colour filters have disappeared from the left menu on the category pages and the quickview doesn’t work. I haven’t tested further as I think I will have to roll back to yesterdays backup rather than leave the site looking like this.

Is this now compatible with the latest update of woocommerce 4.2? (I also updated that today but after the theme update). Can you please let me know what I should do, obviously I do want to keep updated with the latest versions but not if it is not working properly. Debbie

#239745 Copied Theme version: 6.3.5 WooCommerce version: 4.2

13 Answers

Olga Barlow

Participant

June 3, 2020 at 15:38

Hello,

You are using the Cloudflare CDN. Did you clear CDN cache after theme and XStore core plugin update?

Regards

#239747 Copied

DebbieC

Participant

June 3, 2020 at 15:57

Yes I cleared all caches before updating. I have rolled it back to yesterdays backup now so maybe difficult to diagnose. I am worried about trying to update again in case the same thing happens. Have you any ideas other than Cache problems? I would have thought the colour options would still show on category pages even if the cache was causing display errors? Debbie

#239753 Copied

Olga Barlow

Participant

June 3, 2020 at 16:35

Hello,

Install Cloudflare plugin and login to your account to allow us to clear the cache. After that reply back with WP Dashboard and FTP access to your site. We’ll help you with the update.

Regards

#239760 Copied

DebbieC

Participant

June 3, 2020 at 16:53

Hi,

The cloudflare is a service offered by Siteground who hosts the website, it doesn’t seem to offer a plugin. I thought it was in the SG Optimizer plugin but I have to log on to my host cpanel to access it. File manager for FTP is also in Cpanel. I attach the details. Thank you, Debbie

Please contact administrator
for this information.

#239767 Copied

Olga Barlow

Participant

June 3, 2020 at 17:17

Hello,

There is no problem with the headers after update but I see the problem with the Swatches filter.
I have passed your issue to developers. I’ll inform you once they fix the problem.

Regards

#239771 Copied

Olga Barlow

Participant

June 3, 2020 at 18:32

Hello,

Check now.

Regards

#239778 Copied

DebbieC

Participant

June 3, 2020 at 19:07

i am still seeing the double header. i checked in a browser I haven’t looked in before so I don’t think it is browser cache.

I see the ‘normal’ header with the logo and menus, but then the rest is repeated – two lines of text in the pink bar, a second smaller logo and a hamburger menu.

Is this not what you are seeing? Debbie

Also on Mobile the logo has disappeared from the header.

#239787 Copied

DebbieC

Participant

June 3, 2020 at 19:10

What seems to be happening is that both the mobile header and the desktop header are appearing. On mobile the main desktop header should not appear, but it is. On desktop, the mobile header shouldn’t show.

#239788 Copied

DebbieC

Participant

June 3, 2020 at 19:46

I have also checked a few other things that don’t seem to be working.

Quick View not working on Mobile or in Google Chrome

When you pick a colour from the ‘filter by colour’ menu the category images disappear and so do the images for recently viewed items. Filter by price slider bar also disappears (on mobile and Chrome). Once a colour filter is selected, you cannot remove it. clicking on the X doesn’t work.

Compare – only seems to show one product, even though I added a number of products in Firefox and on Mobile, but does seem to be working on Chrome.

Are some of these due to caching? At the moment the site is a bit of a mess and i cannot leave it like this. Debbie

#239793 Copied

Olga Barlow

Participant

June 4, 2020 at 09:00

Hello,

We moved some classes from the core plugin to theme styles. So, you should clear the plugin and browser cache because cached files of the previous version cause the mentioned issue.
There is no issue with the header or quick view https://gyazo.com/4a75d4a5ba8c552f8587902e16f5a5eb
Filter works fine https://gyazo.com/bfe3901abc14ede5ce6869beb682cd60

So, please, clear all the caches and then try again.

Regards

#239849 Copied

DebbieC

Participant

June 4, 2020 at 09:55

Hi, Yes, everything seems to be okay now. Thank you for your help with this. Is it okay to update Woocommerce to 4.2 now without causing any further issues?

Debbie

#239861 Copied

Rose Tyler

Support staff

June 4, 2020 at 11:05

Hi,

The latest version of the theme is fully compatible with WooCommerce 4.2.0.

Regards

#239873 Copied

DebbieC

Participant

May 13, 2025 at 09:05

Thanks for the support! My topic “Theme Update” has been successfully resolved.

#444086 Copied
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