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Theme update - by guychaimy - on WordPress WooCommerce support

This topic has 29 replies, 3 voices, and was last updated 6 years, 1 months ago ago by Rose Tyler

guychaimy

Participant

April 30, 2019 at 18:16

My website crashed after the last update (my host says the slider plugin is the reason).
The layout completely changed.
Also when I checked the website with Google speed test the score was 37 out of 100.

I’ll appreciate any support you can provide.

Thank you.

Guy

Please, contact administrator
for this information.

#213201 Copied Theme version: x

28 Answers

Olga Barlow

Participant

April 30, 2019 at 18:17

Hello,

Could you, please, provide us with link to your site and also FTP host?

Regards

#213203 Copied

guychaimy

Participant

April 30, 2019 at 19:04

http://www.cig-re.com

Please contact administrator
for this information.

#213208 Copied

Olga Barlow

Participant

May 2, 2019 at 15:09

Hello,

We have updated theme and bundled plugins. You used too old version (2.7.1) and update to the most recent version(3.10) was difficult because a lot of changes were made including row structure because of WPBakery plugin update. Check the site now, please.
Post teaser grid that you used before http://prntscr.com/njizsj was out of date WPBakery element that was removed. Use Post grid or Post masonry grid element and choose most suitable for design http://prntscr.com/njj0p6 or create your own using WPBakery Grid builder https://wpbakery.com/video-academy/grid-builder/

Regards

#213266 Copied

guychaimy

Participant

May 2, 2019 at 16:07

Thanks Olga.
I’ll go over it and let you know if all is good now.

#213273 Copied

guychaimy

Participant

May 2, 2019 at 16:21

There are small things that needs to change but it looks ok which is great. Thanks !!
One thing that started all this is the low grade I get at google speed test, please advise regarding the things that slow it down from the Theme aspect (ie Java scripts, Style sheets etc).
https://developers.google.com/speed/pagespeed/insights/?url=http%3A%2F%2Fwww.cig-re.com%2F

#213274 Copied

Olga Barlow

Participant

May 2, 2019 at 18:23

Hello,

We have improved the result a little using cache plugin but if you need advanced help contact WPKraken team because site optimization is outside the scope of our support and we don’t have optimization specialists in our support team.

If you are not satisfied by theme speed we can also offer you refund.

Regards

#213278 Copied

guychaimy

Participant

May 5, 2019 at 14:05

Thank you.
There are few new things that I need assistance with:
1. on mobile my maim menu logo disappear.
2. my slider is not responsive. The font become very small and everything changes on mobile.

#213367 Copied

Olga Barlow

Participant

May 6, 2019 at 11:16

Hello,

1) Fixed.
2) It’s depends on the slider settings. You chose the auto resize for mobile devices http://prntscr.com/nl02us If you want to change it enable the grid options according to your needs and then manage layers size/position for every device, for example, backend – http://prntscr.com/nl0ax3 , frontend – http://prntscr.com/nl0aoi

More about responsive options of the revolution slider you can read here https://www.themepunch.com/revslider-doc/slider-revolution-documentation/

Regards

#213405 Copied

guychaimy

Participant

May 16, 2019 at 15:12

Hi,
I’m a bit lost regarding the active theme at my site. Is it Legenda or Legenda -child?
I made some customization that were lost. I have some RTL issues such as the top menu is aligned to the left, The Icon boxes are ordered from LTR and not from RTL, etc.
i wasn’t able to change the CSS (I was able to do that before the update).

Thanks

#213908 Copied

Olga Barlow

Participant

May 20, 2019 at 12:36

Hello,

Child theme should be activated but I see that you made changes in the child theme.
1) Read here what the child theme is https://developer.wordpress.org/themes/advanced-topics/child-themes/
2) Child theme style.css should not be a copy of the parent theme style.css, it should include only changed styles, for example, http://prntscr.com/nqvz4r I have moved the custom styles from custom.css file to child theme style.css to get back your changes, seems you removed correct child theme styles that were added by our support before.
You can delete the old version of Legenda 2.7.1 if you don’t need it anymore. But don’t delete 3.10 version of Legenda theme, this is parent theme!

3) Child theme did not call the rtl.css, we have fixed it. Check the site now.

Regards

#214045 Copied

guychaimy

Participant

May 24, 2019 at 11:01

Thank you for the explanation.
I did some new changes in the style.css of Legenda-Child but I don’t see it on the website.

#214324 Copied

Olga Barlow

Participant

May 24, 2019 at 11:06

Hello,

1) Did you clear browser and plugin cache after that?
2) What code did you add?

Regards

#214327 Copied

guychaimy

Participant

May 25, 2019 at 06:35

Hi,

1) I dont know how to clean the plugin cache.
2) you can see from the date note. It’s regarding the the menu alignment once you scroll down and the order of the items in the icon list, it is currently the from LTR instead on RTL.

#214371 Copied
Rose Tyler

Support staff

May 25, 2019 at 15:40
Hello,

1) If you use a plugin that caches your site, you need to know how to clear the cache. Contact support of that plugin to get help.
2) This code

@media (min-width: 768px) .vc_col-sm-1, .vc_col-sm-10, .vc_col-sm-11, .vc_col-sm-12, .vc_col-sm-2, .vc_col-sm-3, .vc_col-sm-4, .vc_col-sm-5, .vc_col-sm-6, .vc_col-sm-7, .vc_col-sm-8, .vc_col-sm-9 { float: right !important ; /*align the steps to the right */ }

should be changed to

@media (min-width: 768px) { .vc_col-sm-1, .vc_col-sm-10, .vc_col-sm-11, .vc_col-sm-12, .vc_col-sm-2, .vc_col-sm-3, .vc_col-sm-4, .vc_col-sm-5, .vc_col-sm-6, .vc_col-sm-7, .vc_col-sm-8, .vc_col-sm-9 { float: right !important ; /*align the steps to the right */ } }

https://www.w3schools.com/css/css3_mediaqueries_ex.asp

Regards
#214387 Copied
guychaimy

Participant

June 12, 2019 at 14:29

Thanks.
For some reason on this address the sidebar is in the left hand side instead of the right. Dont know why.

#215481 Copied

Olga Barlow

Participant

June 12, 2019 at 15:54

Hello,

Are you working on your site now? We saw that you updated the theme but did not install required plugins but once we install them they disappear.

Regards

#215493 Copied

guychaimy

Participant

June 12, 2019 at 16:36

Hi,
Yep I did work on my website and tried to update the Theme. I did do a backup but after the update the website had lots of problems so I tried to restore the backup but now the website don’t look like it did before. some features are not working (counters), others are missing (last post, Text blocks). I’m very frustrated.

Thanks,

Guy

#215496 Copied

Olga Barlow

Participant

June 12, 2019 at 16:46

Hello,

It was because you did not install the required plugins – Legenda Core, Redux, CMB2 plugins.
I have installed them and don’t see any problem with counters or last posts or something https://gyazo.com/a94b781286722dfdf343fa92ee90df98

Would you be so kind as to check your site and let me know what things are wrong after update, provide links to pages and screenshots. We’ll fix them ASAP.

Regards

#215498 Copied

guychaimy

Participant

June 13, 2019 at 07:36

Hi,

1. I didn’t know that I need more plugins for Legenda 4.0. Where can I find the update instructions? I thought I just need to replace the files in the parent folder.
2. The website doesnt work on Chrome. I don’t know how to send you screen shot to show you…

#215520 Copied

guychaimy

Participant

June 13, 2019 at 08:12

PS when I deactivated the Redux plugin (since it wasn’t compatible with my WP version), I could not find it again to reactivate it. Also I couldn’t find it when I was searching plugin list. I really need you help.
Either to return the website to the former Legenda version (I did back it up before making any changes but could not restore it). or to solve all the problem ASAP.

Thanks,

Guy

#215521 Copied

Olga Barlow

Participant

June 13, 2019 at 13:57

Hello,

1) This information was mentioned in the theme description http://prntscr.com/o1d0a0 and also Warnings in Dashboard http://prntscr.com/o1d1lq

2) Don’t see any issue in Chrome https://gyazo.com/1c2d00dd81781cbb581961d1c87c361f To share the screenshot you can use “Lightshot screenshot” tool.

3) Why do you think that Redux http://prntscr.com/o1d3lr is not compatible with your WP version? Did you get any PHP errors?

I don’t see any from mentioned issues, so I don’t think that you need to restore the backup.

Regards

#215554 Copied

guychaimy

Participant

June 13, 2019 at 16:08

Hello,

I manage to solve some of the problems and reinstall the missing plugins.

1. Now I’m problem is with the post pages, the sidebar moved to the left hand side instead of being on the right.

2. In mobile mode the are margins between the rows in my home page, I tried to eliminate it w/ the style.css but there is a rule at the responsive.css that over-ride my rule and I didn’t want to change anything in that file.

Please advise.

Thanks,

Guy

#215571 Copied

guychaimy

Participant

June 13, 2019 at 16:08

post page example:

http://www.cig-re.com/%D7%9B%D7%93%D7%90%D7%99-%D7%9C%D7%AA%D7%AA-%D7%94%D7%9C%D7%95%D7%95%D7%90%D7%94-%D7%91%D7%A9%D7%95%D7%A7-%D7%94%D7%A0%D7%93%D7%9C%D7%9F-%D7%91%D7%90%D7%A8%D7%94%D7%91/

#215574 Copied

Olga Barlow

Participant

June 13, 2019 at 16:27

Hello,

1) Problem was caused by some custom code in the child theme style.css. Check now.
2) That code in our file is out of date. We’ll remove it in next theme update. So I have already removed it for you. Check now.

Regards

#215575 Copied

guychaimy

Participant

June 14, 2019 at 09:27

Hi,

It looks ok. can you please tell me what you removed from the child style.css?

#215613 Copied

Olga Barlow

Participant

June 14, 2019 at 10:41

Hello,

I have removed the float for the sidebar.

Regards

#215624 Copied

guychaimy

Participant

June 14, 2019 at 15:09

Thanks.
Last for now, is there a way to override rules from responsive.css or should I physically change it in that file? What will happen in the next update when everything will be erased?
I need to make few more changes and it looks like important rules from there override everything….

#215643 Copied

Rose Tyler

Support staff

June 15, 2019 at 10:19

Hello,

Do not make changes in files of parent theme directly, to prevent losing them after the theme update. Add own custom CSS code in style.css file of child-theme.
Use media queries to apply code for different devices -https://www.w3schools.com/css/css3_mediaqueries_ex.asp
If styles in the parent theme contain !important then you won’t overwrite them without that. But if styles of the parent theme do not have important then you can overwrite them just using dipper selector structure.
Let us know if you need any further assistance.

Regards

#215663 Copied
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