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  cipzer

  Participant

  December 31, 2020 at 09:22

  Earlier it was like this (I customized) –> https://prnt.sc/wd14bu and now like this default page https://prnt.sc/wd158x. I don’t know why it all got reset. My 1 week of hard work is gone.
  FYI – I have not used any child theme.

  #266369 Copied Theme version: .7.2.2 WooCommerce version: 4.8.0
  7 Answers
  

  Olga Barlow

  Participant

  December 31, 2020 at 13:12

  Hello,

  Did you update theme? What version did you use before the update? Could you, please, provide us with temporary WP Dashboard access to your site?

  Regards

  #266392 Copied
  

  cipzer

  Participant

  December 31, 2020 at 13:46

  I did not update anything, it just happened while I was adding a product and suddenly realized all went to vein

  Please contact administrator
  for this information.

  #266403 Copied
  

  Rose Tyler

  Support staff

  January 2, 2021 at 14:33

  Hello,

  Do you have a backup? Contact your hosting provider and ask about the backup.
  Did you use child theme? If you configured settings with child theme activated and then deleted it, it can be the reason for the problem.

  Regards

  #266471 Copied
  

  cipzer

  Participant

  January 2, 2021 at 15:09

  I have already told you I never used child theme.

  #266479 Copied
  

  Rose Tyler

  Support staff

  January 2, 2021 at 16:04

  Contact your hosting provider and ask for help. Also, check the server error log.

  Regards

  #266482 Copied
  

  cipzer

  Participant

  January 2, 2021 at 16:50

  can you suggest any free plugin for backup

  #266484 Copied
  

  Rose Tyler

  Support staff

  January 2, 2021 at 16:53

  Here you can find recommended plugins – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
  Maybe you already have a backup on the server, contact the hosting to clarifying.

  Regards

  #266486 Copied
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