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Theme options shows ‘… has refused the connection.’ and shows no backend

This topic has 3 replies, 3 voices, and was last updated 3 weeks, 5 days ago ago by Tony Rodriguez

martijntje

Participant

March 19, 2025 at 17:52

Hi,

Can you help me out: the theme options seem to be off and show an error: ‘… has refused the connection.’ See attached screenshot with dutch error.

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#437925 Copied Theme version: 9.3.4

2 Answers

Rose Tyler

Support staff

March 19, 2025 at 21:30

Hello, Martijntje,

Thank you for reaching out to us.

1/ Please enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction and what needs to be fixed.

2/ Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

#437939 Copied

Tony Rodriguez

Support staff

May 6, 2025 at 12:37

Dear martijntje,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

#442837 Copied
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