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Theme option - by umsajid - on WordPress WooCommerce support

This topic has 10 replies, 3 voices, and was last updated 5 years, 4 months ago ago by Rose Tyler

umsajid

Participant

July 23, 2020 at 13:59

Hello,

I have a problem with the theme options. Usually when I work with this one, the modifications are done live by remote. That is to say that if I change the color of the font to red, I would see it directly on my site. But there no, I must first save and exit to verify each change. This is very painful, what is this due to? Thank you

Please, contact administrator
for this information.

#245162 Copied Theme version: 6.3.8

9 Answers

Olga Barlow

Participant

July 23, 2020 at 15:03

Hello,

I see that you use the cache plugin. Is cache enabled for the admin user?
Do you have this issue with the cache plugin is disabled?

Regards

#245166 Copied

umsajid

Participant

July 23, 2020 at 20:12

I tried disabling the cache plugin, but I still have the same problem …

Please contact administrator
for this information.

#245201 Copied

Rose Tyler

Support staff

July 24, 2020 at 07:59

Hello,

Describe the problem in more detail, provide temporary wp-admin and FTP access, so we can take a closer look.

Regards

#245216 Copied

umsajid

Participant

July 24, 2020 at 10:47

I gave you access by private message

Please contact administrator
for this information.

#245234 Copied

Rose Tyler

Support staff

July 24, 2020 at 12:01

Dear,

Please the problem in more detail, and I will pass it to our technicians team.
Content that you added in the private Content area is a bit a mess, please check and provide temporary Dashboard and FTP access one more time.

Regards

#245242 Copied

umsajid

Participant

July 24, 2020 at 13:38

Hello,

so as I told you above. With theme option I can’t see the changes live. I am forced to save and exit theme option to see changes to the site. Here are the accesses in private message.

Please contact administrator
for this information.

#245258 Copied

Rose Tyler

Support staff

July 24, 2020 at 14:20

Hello,

What about FTP access? If you don’t know your FTP host, FTP login, and FTP pass contact your hosting provider and ask this information.

Regards

#245261 Copied

umsajid

Participant

July 24, 2020 at 14:26

I gave you access FTP by private message

Please contact administrator
for this information.

#245262 Copied

Rose Tyler

Support staff

July 24, 2020 at 15:24

Hello,

The problem is caused by Visual Products Configurator Save For Later Addon plugin, it gives error – https://prnt.sc/tnwwbh , when the plugin is disabled Theme Options work fine – https://gyazo.com/8b3fe2b90ea3e931b8a795058233d9ba

Regards

#245266 Copied
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