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THEME NOT WORKING ON MOBILE, KEEPS ON LOADING

This topic has 3 replies, 3 voices, and was last updated 1 years ago ago by Tony Rodriguez

Male

Participant

April 14, 2023 at 23:44

Site is not showing on mobile, keeps on loading forever.

#353349 Copied Theme version: 9.1.1 WooCommerce version: XStore | Multipurpose WooCommerce Theme - ThemeForest Item for Sale XStore | Multipurpose WooCommerce Theme

2 Answers

Rose Tyler

Support staff

April 15, 2023 at 08:15

Hello, Male,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We’ve checked your site from mobile device and do not see the problem.

Please clear cache and check one more time. Try to visit the site from different browsers and devices.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#353370 Copied

Tony Rodriguez

Support staff

April 15, 2023 at 08:17

Hello, Male,

Thank you for purchasing our theme and for reaching out to our support center.

We have reviewed your website and have not identified any issues. Your website appears to be functioning properly on mobile devices. It is likely a caching issue on your end. We recommend that you clear your mobile browser cache and check again.

We have recorded a video on my personal mobile device for your reference. Please watch it in its entirety.
https://www.veed.io/view/0b576818-2530-49cb-b9e3-8855353e9a43?sharingWidget=true&panel=share

Best Regards,
8Theme’s Team

#353372 Copied
Tagged: issue, loading, mobile, template, woocommerce, wordpress
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