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Theme not loading on desktop, but is loading on mobile

This topic has 6 replies, 3 voices, and was last updated 10 years, 2 months ago ago by Jack Richardson

JeanieBee

Participant

September 24, 2015 at 16:39

I used Royal (which I love) for a shopping cart website. I’m having problems with it not loading on the desktop, however it is loading on mobile and i can still get into the dashboard. In fact, if shrink the internet browser and open it, it loads, then goes to a blank white page when you stretch the browser to full screen. I’ve tried it in IE, Chrome and Firefox.

Also, the Latest Products carousel on the home page is not loading in mobile.

I have this error: Your theme (ROYAL – 8theme WordPress theme) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. You can see which files are affected from the system status page. If in doubt, check with the author of the theme.

And sent Woothemes the status report. They recommended i contact you to see if there is a new update.

Any thoughts on this?

Thanks so much in advance, I really love the support you guys give!

Please, contact administrator
for this information.

#89094 Copied Theme version: 2.2 WooCommerce version: 2.4.7

5 Answers

Jack Richardson

Support staff

September 25, 2015 at 08:22

Hello,

You’re using very old plugins versions. Please update them. You can download the plugins at this link:
https://www.8theme.com/download-plugins/ .

Best regards,
Jack Richardson.

#89178 Copied

JeanieBee

Participant

October 7, 2015 at 20:35

Hi there,

I’ve updated the plugins and theme and it is still not working. Can you help me figure this out?

Thanks so much!

#92365 Copied

Eva Kemp

Participant

October 8, 2015 at 08:07

Hello,

As I see you didn’t update plugins Ultimate VC Addons, Visual Composer, Master Slider, Essential Grid. Please update them too.
If the issue still persists after that, please provide us with FTP credentials.

Regards,
Eva Kemp.

#92420 Copied

JeanieBee

Participant

October 8, 2015 at 17:14

Hi Eva,
I’m not sure what happened. I had downloaded and updated the theme and plugins on October 6th. I re-downloaded them updated them all again and it looks like they took this time. I think I didn’t open up the folder to update with the interior folder. Anyway, I have them all up to date now. Unfortunately, it hasn’t made a difference.

I’ll place ftp login credentials in the private content.

Thank you!

Please, contact administrator
for this information.

#92584 Copied

Jack Richardson

Support staff

October 8, 2015 at 23:48

Hello,

As I see some files/folders in home directory of your site have “root” owner and incorrect permissions so it may occur problems with site displaying. In this case you need to contact your hosting provider support to fix the issue with files owner and permissions.

Best regards,
Jack Richardson.

#92633 Copied
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