• 

  VivaDigital

  Participant

  July 23, 2015 at 04:13

  Hi, please see this site: http://101.0.117.10/~shakes/

  It is not loading any of the fonts properly in Internet Explorer?

  Thanks

  #76606 Copied
  16 Answers
  

  Stan Russell

  Participant

  July 23, 2015 at 13:09

  Hello,

  we have checked your site in Internet explorer and everything was displayed correct. What version of IE are you using? Please provide us with screenshot or problem.

  Regards,
  Stan Russell.

  #76696 Copied
  

  VivaDigital

  Participant

  July 23, 2015 at 22:23

  Hi Stan,

  It is the latest version of IE. Here is the issue: http://prntscr.com/7w7u8k

  This is an issue across the whole site.

  Thanks
  Paul

  #76797 Copied
  

  VivaDigital

  Participant

  July 28, 2015 at 01:19

  Hi

  Is there any update on this?

  Thanks

  #77351 Copied
  

  Robert Hall

  Participant

  July 28, 2015 at 07:22

  Hello,

  Please provide us with wp-admin access in Private Content.

  Regards,
  Robert Hall.

  #77360 Copied
  

  VivaDigital

  Participant

  July 28, 2015 at 07:27

  Sure – thanks

  Please, contact administrator
  for this information.

  #77363 Copied
  

  Robert Hall

  Participant

  July 28, 2015 at 08:27

  I’ve added this code in Global Custom CSS for menu links. Please check.

  .menu > li a {
      font-family: 'Roboto', Arial;
  }

  Regards,
  Robert Hall.

  #77382 Copied
  

  VivaDigital

  Participant

  July 28, 2015 at 08:35

  Hi Robert

  The issue exists throughout the site, please see these screenshots:
  http://prntscr.com/7xvjn5
  http://prntscr.com/7xvjue
  http://prntscr.com/7xvk0i

  Thanks

  #77385 Copied
  

  Robert Hall

  Participant

  July 28, 2015 at 09:25

  I’ve added code for this sections in Global Custom CSS. Please check it now.

  Regards,
  Robert Hall.

  #77391 Copied
  

  VivaDigital

  Participant

  July 29, 2015 at 01:47

  Hi Robert

  We are nearly there, just this two remaining areas: http://prntscr.com/7y7j3t

  Thanks
  Paul

  #77557 Copied
  

  Jack Richardson

  Support staff

  July 29, 2015 at 09:43

  Hello,

  I’ve edited the code in Custom CSS.
  Please check your site now.

  Best regards,
  Jack Richardson.

  #77615 Copied
  

  VivaDigital

  Participant

  August 27, 2015 at 05:51

  Hi Jack,

  The client is still reporting issues and has sent this screenshot of his experience in IE:
  http://prntscr.com/89d97s

  We have since moved the site to here:
  http://101.0.76.7/~shakes/

  Same login details.

  Thanks

  #82606 Copied
  

  Jack Richardson

  Support staff

  August 27, 2015 at 08:06

  Hello,

  I’ve checked your site in IE v.11 and there are no problems. Here is the screenshot http://prntscr.com/89e0uv . Please clear browser cache before you check the site.

  Best regards,
  Jack Richardson.

  #82632 Copied
  

  VivaDigital

  Participant

  August 31, 2015 at 01:41

  Hi,

  The client has tried on three different machaines, cleared cache etc and is still seeing this issue:
  http://prntscr.com/8asxig

  He just email again to say:
  Tried form home over the weekend and same issue, the text runs over the previous slide as per the below.

  Thanks
  Paul

  #83155 Copied
  

  VivaDigital

  Participant

  August 31, 2015 at 03:37

  Client is on this version of IE: http://prntscr.com/8atvfv

  #83162 Copied
  

  Robert Hall

  Participant

  August 31, 2015 at 18:03

  Hello,

  I’ve added the following code in Global Custom CSS. Please check this issue now.

  .tp-caption h1,
  .tp-caption p{
  min-height: 26px !important;
  line-height:26px !important;
  }

  Regards,
  Robert Hall

  #83432 Copied
  

  VivaDigital

  Participant

  September 23, 2015 at 10:33

  Hi,

  Is there any update on this? Client is still seeing weird formatting, including low res logos and strange text styles.

  See here: http://prntscr.com/8jihfw

  Thanks

  #88789 Copied
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