Return to previous page

Theme Issues - by expertweb - on WordPress WooCommerce support

This topic has 6 replies, 2 voices, and was last updated 7 years, 2 months ago ago by Eva Kemp

expertweb

Participant

January 18, 2017 at 12:06

Hi,

We have purchased and installed your Royal multi-purpose WordPress theme, and we are currently experiencing problems when trying to update content.

For example, when trying to create a new custom tab on a product, the page does not update but reverts back to the dummy content. Another example is when trying to update or upload a new brand image, the same issue occurs and doesn’t update on the home page logos.

Could you provide some help on this?

Thanks,
Expert Web.

#152241 Copied Theme version: 2.8 WooCommerce version: 2.6.12

5 Answers

Eva Kemp

Support staff

January 18, 2017 at 16:17

Hello,

Please provide FTP and WP Dashboard credentials in Private Content.

Regards,
Eva Kemp.

#152316 Copied

expertweb

Participant

January 18, 2017 at 17:33

Hi,

I have provided the details requested in the private content section.

Thanks,
Expert Web

Please, contact administrator
for this information.

#152333 Copied

Eva Kemp

Support staff

January 18, 2017 at 18:09

Hello,

Please contact your hosting provider support and ask them to increase PHP Max Input Vars value to 5000 instead of the current 1000.
After that try to make changes.

Regards,
Eva Kemp.

#152338 Copied

expertweb

Participant

January 23, 2017 at 13:00

Hello Eva,

We changed the PHP Max Input to 5000 as per your reply above, and this did seem to solve the issue with the Custom Tabs on products. We are still having issues however with the Brands logos that display on the homepage and pull through from the Products section. It seems that when we update an existing logo or try to add a new one, nothing updates on the homepage. Please could you investigate further and let us know your thoughts?

Thanks in advance,
Expert Web

#152796 Copied Theme version: 2.8 WooCommerce version: 4.7.1

Eva Kemp

Support staff

January 23, 2017 at 20:33

Hello,

I’ve changed the logo for “Buggaboo” brand and it was change on the home page. Please clear browser cache and check.

Regards,
Eva Kemp.

#152845 Copied
Viewing 6 results - 1 through 6 (of 6 total)