• 

  Carlos Clouthier

  Participant

  November 28, 2019 at 22:55

  I’m trying to install the theme but is not allowing me (see https://bit.ly/2DsxYqZ) but its returning an error.

  What can I do?

  #225866 Copied Theme version: 6.2 WooCommerce version: 3.8.1
  3 Answers
  

  Rose Tyler

  Support staff

  November 29, 2019 at 09:29

  Hello,

  Looks like you are trying to install an incorrect archive. Please read these articles – https://www.8theme.com/documentation/xstore/theme-installation/theme-package/ https://www.8theme.com/documentation/docs/theme-installation/ and follow this video – https://youtu.be/UAlAkvoilfk
  If you need our help with the theme installation, provide temporary wp-admin access.

  Regards

  #225890 Copied
  

  Carlos Clouthier

  Participant

  November 29, 2019 at 21:42

  Thanks!

  #225957 Copied
  

  Rose Tyler

  Support staff

  November 30, 2019 at 08:52

  You’re welcome!

  Regards

  #225965 Copied
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