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Theme installation probleme with classico child

This topic has 4 replies, 3 voices, and was last updated 8 years, 2 months ago ago by Jack Richardson

Noelia

Participant

January 28, 2016 at 19:04

Hello,
Yesterday I bought the Classico Theme and I have problem with its installation. I use a FPT software to install the theme (Transmit) and I have that following message (spanish and translated):
Temas dañados / Themes damaged

Los siguientes temas están instalados pero incompletos. Los temas deben tener una hoja de estilos y una plantilla/ the following themes are installed but incompleted. The themes needs a style sheet and a template

Nombre Descripción /description name
Classico Child No encontramos el tema principal. Por favor, instala el tema principal “classico”.
Classico Child Main theme not fund. Please install the main theme “classico”

I don’t find any information about that particular problem.
I was not able to install the theme directly, I had the message Request Entity too large…

Please inform me what to do. Thank you.

Noelia

#110624 Copied Theme version: Classico

3 Answers

Eva Kemp

Support staff

January 28, 2016 at 19:10

Hello,

Please provide us with FTP and wp-admin panel credentials in Private Content.

Regards,
Eva Kemp.

#110628 Copied

Noelia

Participant

January 28, 2016 at 19:37

Hello,

I send you in private comment. Thank you.

Regards

Noelia

Please, contact administrator
for this information.

#110641 Copied

Jack Richardson

Support staff

January 29, 2016 at 09:27

Hello,

You uploaded theme incorrectly that’s why you couldn’t activate it. I’ve reuploaded theme folder for you. Now you can activate in WP Dashboard > Appearance > Themes.

Best regards,
Jack Richardson.

#110691 Copied
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