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Theme import and plugin install problem (system requirements are OK)

This topic has 8 replies, 3 voices, and was last updated 4 months ago ago by Andrew Mitchell

  • Avatar: Roman
    Roman
    Participant
    January 3, 2025 at 11:09

    Hello!
    After activation problem I faced the next issues connected with Theme content import.

    1) Plugins installation within theme automatic importing process failed (print screen). While manual installation from the XStore Control Panel – Plugins Installer went fine (print screen). Why?

    2) Closing theme automatic importing process pop-up window leads to Theme deactivation (print screen). Why?

    3) Theme data importing did not succeed at the end (print screen) because of server parameters (as it says), but they absolutely meet all the requirements (print screen).

    Please help!!

    Please, contact administrator
    for this information.
    Files is visible for topic creator and
    support staff only.
    #429428 Copied Theme version: 9.4.6
    7 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 3, 2025 at 11:43

    Hello, Roman,

    Thank you for contacting us and for using XStore.

    1/ Themes include a number of perfect third-party plugins that greatly increase the theme opportunities and open new horizons for your store/blog. The installation of included plugins will be required once after the theme activation.
    In case if automatic plugin installation fails (as a rule it is because of your server settings), you can install them manually as you already did, or via your Dashboard: Plugins > Add New > Upload Plugin > Browse plugins archives. Or via FTP, by uploading and extracting the plugin zip files into wp-content/plugins folder.
    You can find the zip files for plugins installation here – https://www.8theme.com/downloads/

    2/ Here is an article about “sorry, you are not allowed to access this page” issue – https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-sorry-you-are-not-allowed-to-access-this-page-error-in-wordpress/

    3/ Please confirm whether your server utilizes a blacklist or whitelist? If so, kindly check if the following IP addresses are blocked: 176.9.106.102 and 136.243.62.35.

    Additionally, please provide us with the IP address of your server so that we can conduct a thorough investigation.

    4/ Provide us with FTP access.
    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Warm Regards,
    The 8Theme Team

    #429437 Copied
    Avatar: Roman
    Roman
    Participant
    January 3, 2025 at 12:54

    I provided all the data for FTP access in Private content area

    1/ what kind of server settings?
    2/ it’s because of your issue: after closing the pop-up window of theme import the installed and activated Theme become inactive.
    3/ no blacklist or whitelist activated
    4/ I provided all the data

    Please contact administrator
    for this information.
    #429454 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    January 3, 2025 at 16:26

    Hello, Roman,

    We hope this message finds you well.

    We have identified the following issues that were affecting the installation of plugins and demo data:

    1. The “Under Construction” plugin was active, which was blocking certain requests.
    2. The child theme was broken. Further details can be found in the private content section.

    To resolve these issues, we created a proper child theme and temporarily disabled the “Under Construction” plugin during the demo content installation process. As a result, the demo data was successfully installed.

    We kindly ask you to review the setup at your convenience.

    Best regards,
    8Theme’s Team

    Files is visible for topic creator and
    support staff only.
    #429467 Copied
    Avatar: Roman
    Roman
    Participant
    January 8, 2025 at 18:31

    Hello
    Thank you, my friends!

    At the moment I have the only important question.
    Why the Theme homepage appearance is so different? Installed on my website (ferumina.com) comparing to your demo site (xstore.8theme.com/elementor/demos/minimal-electronics)?
    Wide layout is set by default in site settings.
    I added screenshots.

    I wish I could use the same look of the homepage, I love it very much!
    P.S. I didn’t change any logins and passwords for your access.

    Best regards,
    Roman

    Files is visible for topic creator and
    support staff only.
    #429916 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    January 9, 2025 at 12:59

    Hello, Roman,

    We have resolved your issue. Could you please check and confirm?

    Best regards,
    8Theme Team

    #430008 Copied
    Avatar: Roman
    Roman
    Participant
    January 21, 2025 at 14:05

    Hello!

    I’m very sorry for late response. I’ve checked the site and everything is good now.

    Thank You!

    Roman.

    #431514 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    January 21, 2025 at 14:05

    Dear Roman,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

    #431515 Copied
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