Theme customization settings lost on frontend after updating theme

This topic has 7 replies, 2 voices, and was last updated 1 year, 8 months ago ago by sirio

  • Avatar: sirio
    sirio
    Participant
    July 21, 2022 at 11:46

    I’m having problems after updating the theme and plugins to the latest versions.
    Specifically the problem is that many customization settings of the theme like headers and menu are lost in the front end even if the site look okay when I look at its preview in the customization dashboard.
    Luckily I’m testing the update on a staging website installed in a subfolder of the live site but I need to understand how to procede to update and what’s going wrong during the update process.
    Hope you can help
    Best regards

    Please, contact administrator
    for this information.
    6 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 21, 2022 at 14:43

    Hello,

    Please provide temporary wp-admin access, to the staging site.

    Regards

    Avatar: sirio
    sirio
    Participant
    July 21, 2022 at 14:49

    here they are!

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 21, 2022 at 15:21

    Hello,

    Go to Theme Options > Header Builder > Multiple headers > delete or edit this custom header – https://prnt.sc/dm9LSYePdET0

    Regards

    Avatar: sirio
    sirio
    Participant
    July 21, 2022 at 15:42

    Thank it worked but I noticed another issue in the single product page. Apperently the dropdown for the variation selection and add to cart button both disappeared from the single product page…see sample link and screenshot in the private area
    let me know probably another setting that has change or reset during the update but don’t know where

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 21, 2022 at 15:49

    Hello,

    Try to disable YITH WooCommerce Catalog Mode plugin

    Regards

    Avatar: sirio
    sirio
    Participant
    July 21, 2022 at 15:58

    Ok thank’s it worked I don’t know why that plugin settings changed after updating very strange…
    thanks very much for helping

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