Return to previous page

Theme customization (half menu not visible)

This topic has 22 replies, 3 voices, and was last updated 4 years, 9 months ago ago by Olga Barlow

Dávid Horváth

Participant

January 16, 2021 at 19:29

Dear Support!

We use your theme, but since the latest update something went wrong when I would like to customize the theme. I attached a video about it.
https://youtu.be/QC6tJz_dMzI

Thank you for your help!

#268739 Copied Theme version: 7.2.3

21 Answers

Rose Tyler

Support staff

January 17, 2021 at 08:59

Hello,

Please provide temporary wp-admin and FTP access.
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
If you do not know how to create FTP contact with your hosting provider, they will help you.

Regards

#268760 Copied

Dávid Horváth

Participant

January 17, 2021 at 09:02

Thanks for your answer!

Please contact administrator
for this information.

#268761 Copied

Rose Tyler

Support staff

January 17, 2021 at 09:43

Thanks for the reply. We need FTP access also.

Regards

#268770 Copied

Dávid Horváth

Participant

January 26, 2021 at 14:58

So? Could you help me ?

I have another license too, in that case i am not able to activate……….

So I have 2 useless licenses and zero support!

#270298 Copied

Rose Tyler

Support staff

January 26, 2021 at 15:06

Dear David_Horvath,

We are waiting for FTP access from you – FTP host, FTP username, FTP password, FTP. If you don’t know what the FTP is then you need to contact your hosting provider. Hosting support knows.

About another license, provide it via Private content area + URL and temporary wp-admin access of site where it should be activated.

Regards

#270302 Copied

Dávid Horváth

Participant

February 18, 2021 at 16:11

I have not been notified. Sorry for this.
I reinstalled all of the site, but same problem….dont understand.

Please contact administrator
for this information.

#275074 Copied

Rose Tyler

Support staff

February 18, 2021 at 18:00

Hello,

We can’t connect – https://gyazo.com/350d58b490f0677c5a52734d298b2d52 Please check.
Also, ask your hosting provider about the server error log.

Try to disable all the third-party plugins, that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache, and check Theme Options then.

Regards

#275102 Copied

Dávid Horváth

Participant

February 21, 2021 at 12:13

Cache cleared, turned off everything and nothing happened. I reinstalled the theme too, but nothing happened.

I attached the admin ftp.

Thank you for your support!

Please contact administrator
for this information.

#275580 Copied

Olga Barlow

Participant

February 22, 2021 at 12:21

Hello,

Do you have any limits for connections from other countries? Because we get error https://prnt.sc/103o5h5 ?

Regards

#275713 Copied

Dávid Horváth

Participant

February 22, 2021 at 13:52

Thanks for your answer!

I dont know about it, i think it dont have, but willI ask the hosting’s support.

#275737 Copied

Dávid Horváth

Participant

February 22, 2021 at 15:43

FTP access from abroad haven’t allowed.
I set it, so now it is possible to connect from abroad.

#275769 Copied

Olga Barlow

Participant

February 23, 2021 at 11:01

Hello,

We get the error https://prnt.sc/104nntb while trying to upload the updated version of the plugin. Could you, please, contact your hosting provider to fix this error and then reply back?

Regards

#275935 Copied

Dávid Horváth

Participant

February 23, 2021 at 19:53

Thank you! I wrote for the support! As they write back, i will forward the message.

#276048 Copied

Dávid Horváth

Participant

February 23, 2021 at 22:07

They replied!

They did a CGFS restart and a privacy repair. They say, let’s start again.

#276075 Copied

Olga Barlow

Participant

February 24, 2021 at 11:59

Hello,

Ok, thank you. I have passed your issue to our developers. I’ll inform you once they find the reason of the problem.

Regards

#276202 Copied

Dávid Horváth

Participant

February 25, 2021 at 08:55

Okey, thank you! I am waiting for them.

#276411 Copied

Olga Barlow

Participant

February 25, 2021 at 17:34

Hello,

Thank you for your patience.

Regards

#276560 Copied

Dávid Horváth

Participant

March 1, 2021 at 07:16

So? Any solution?

#277016 Copied

Olga Barlow

Participant

March 1, 2021 at 15:01

Hello,

We are still looking for solution. We are able to show theme options when Kirki plugin is installed separately but we are looking for reason why it does not work without external plugin. Need more time, unfortunately.

Regards

#277121 Copied

Dávid Horváth

Participant

March 2, 2021 at 10:59

It seems it works again perfectly!

Thank you! I close the topic!

#277285 Copied

Olga Barlow

Participant

March 2, 2021 at 15:43

Hello,

Ok.

Regards

#277340 Copied
Viewing 22 results - 1 through 22 (of 22 total)

The issue related to '‘Theme customization (half menu not visible)’' has been successfully resolved, and the topic is now closed for further responses

Theme customization (half menu not visible)

Explore our best WordPress WooCommerce Themes collection