Theme conflict with YITH WooCommerce Product Add-ons & Extra Options Premium

Dear @hdowthwaite,

We hope this message finds you well.

We have observed that the “Edit options” button is present within the cart content; however, clicking it triggers a JavaScript error (https://prnt.sc/86n1QJN0ytK8) originating from the “YITH WooCommerce Product Add-ons & Extra Options Premium” plugin.

To help us investigate this issue further, could you kindly provide a video demonstrating how the functionality behaves when using a default WordPress theme along with the latest versions of the mentioned plugin and WooCommerce? Alternatively, if possible, please create a staging website where we can perform the necessary tests on our end.

As this is a live website, we would prefer not to switch themes directly in the production environment. It is important for us to determine whether the issue is related to the plugin itself, especially since the Cart page utilizes the default WooCommerce structure via the [woocommerce_cart] shortcode, and our theme does not significantly modify the cart page content.

Thank you in advance for your cooperation and support.

Best regards,
The 8Theme Team

Hello @hdowthwaite,

We hope this message finds you well.

We have reviewed the issue on our end and implemented the necessary solution within the theme files. The updates have been applied to both your staging and live websites.

At your convenience, could you please take a moment to verify that everything is functioning as expected?

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello @hdowthwaite,

I hope this message finds you well.

We kindly request temporary FTP access to your staging website in order to further investigate and assist with the issue you are experiencing.

Additionally, please note that the popup layout is currently styled according to the default layout settings for the single product page, as configured under Theme Options → WooCommerce → Single Product. Unfortunately, we are unable to modify these settings at the moment due to some JavaScript errors, as shown in the following screenshot: https://prnt.sc/wM5Jh4l9aqZl

We appreciate your cooperation and look forward to resolving this matter promptly.

Best regards,
Jack Richardson
The 8Theme Team

Hello @hdowthwaite,

Could you please provide us with the credentials for the WordPress admin dashboards of both the live and staging websites? We do not retain customer access for security reasons for extended periods.

Best regards,
The 8Theme Team

Hello @hdowthwaite,

We have modified the following file:
/wp-content/themes/xstore-child/woocommerce/single-product/product-image.php
by copying the original file from xstore/woocommerce/single-product/product-image.php and implementing several changes.

In addition, we have added the following custom CSS to xstore-child/style.css:

.yith-wapo-content.woocommerce.single-product .product-content {  
    width: 100%;  
}

.yith-wapo-content.woocommerce.single-product .single-product-sidebar {  
    display: none;  
}

Please check the popup in your cart now: https://prnt.sc/zLFpLCg1-qkQ

Best regards,
Jack Richardson
The 8Theme Team

You’re most welcome! Wishing you a wonderful day ahead.

We hope our theme is elevating your experience. If you could take a moment to leave us a glowing 5-star review on ThemeForest, it would mean the world to us. Your feedback is incredibly important and helps us continue to improve.

You can rate us here: https://themeforest.net/downloads

Should you have any other questions or require assistance, please don’t hesitate to contact us. Our dedicated support team is always here to help.