Theme Conflict with WooCommerce Square Checkout

This topic has 7 replies, 3 voices, and was last updated 9 years ago ago by Jack Richardson

  • Avatar: topimr
    topimr
    Participant
    December 1, 2016 at 21:49

    Good afternoon, how are you? Are you aware that your theme will not work with the WooCommerce Square checkout? I can’t get it to work and below is what the WooCommerce support told me. I am about to buy more licenses for this Royal theme, I use this theme a lot. However, I can’t keep using if there are issues. Do you have a fix?

    —————————————————

    I just ran the tests for conflicts. The good news is that it worked normally with your theme and plugins disabled as you can see here:
    http://cld.wthms.co/CfnE/3fxRXSV7

    I then reactivated your plugins and ran another successful test:

    Image Link: http://cld.wthms.co/WJPJ/4dJIHE0o

    As you can see on the above screenshot I even tried mismatching the postal/zip code and Square properly rejected the first attempt. Then once corrected, the transaction was approved.

    This means that something in your Theme’s files is causing the issue. Taking a look at your site it seems to be producing a lot of errors related to WooCommerce. This normally happens when a developer hasn’t done a proper job of building their theme to support WooCommerce, even though they may advertise it as compatible.

    ——————————————

    6 Answers
    Avatar: Eva
    Eva Kemp
    Participant
    December 2, 2016 at 09:47

    Hello,

    Your first screenshot can’t be viewed.
    Could you resend it?

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: topimr
    topimr
    Participant
    December 2, 2016 at 19:02

    Good morning Eva,how are you? I am able to click both links to see them in multiple browsers. the first link is a video not a image. WooComm people made the video and screen print. I put up on the site I want to use the Royal theme on if that helps, see below.

    http://laughingtreecafe.com/wp-content/uploads/2016/12/Screen-Capture-on-2016-12-01-at-15.07.09.mov
    http://laughingtreecafe.com/wp-content/uploads/2016/12/temp.png

    The error that we get is:

    Error: Square was unable to complete the transaction. Please try again later or use another means of payment.

    I can see from Google searching that other people have seen this error before and how some of them fixed it.
    https://wordpress.org/support/topic/woocommerce-square-extension/

    I really, really appreciate your help this site is for my sister.

    Thank you,

    Please, contact administrator
    for this information.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 2, 2016 at 19:38

    Hello,

    We’ve sent the archive “checkout.zip” to your email address. Please check it. Extract the archive and upload “checkout” folder to wp-content/themes/royal/woocommerce directory (overwrite the existing “checkout” folder).
    After that check payment method.

    Best regards,
    Jack Richardson.

    Avatar: topimr
    topimr
    Participant
    December 2, 2016 at 19:49

    You guys are awesome! Should I upload in the child theme woocommerce/checkout/ folder or the main Royal theme woocommerce/checkout/ folder?

    Thank you again!!

    Avatar: topimr
    topimr
    Participant
    December 2, 2016 at 20:08

    Never mind I reread your email. This fixed the problem. Once again you guys are wonderful!
    Sylvia

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 2, 2016 at 20:10

    Hello,

    You’re welcome.

    Thank you for the kind words!
    We appreciate it very much.

    Best regards,
    Jack Richardson.

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The issue related to '‘Theme Conflict with WooCommerce Square Checkout’' has been successfully resolved, and the topic is now closed for further responses

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