Theme conflict with Elementor - by BRIANALEXANDERPEREIRA

This topic has 4 replies, 2 voices, and was last updated 3 years, 5 months ago ago by Rose Tyler

  • Avatar: BRIANALEXANDERPEREIRA
    BRIANALEXANDERPEREIRA
    Participant
    August 26, 2020 at 21:41

    I can’t edit pages in Elementor, it opens the editing screen but the page is blank as if my site has no content, the site itself looks fine though.

    I have updated everything that needed to be updated.

    This issue was the same two days ago but you said you would updated the theme to fix it, apparently it hasnt been fixed.

    I’m trying to run a business I cant afford to loose two days of my site not being active… please help me fix this.

    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 27, 2020 at 08:28

    Hello,

    Please provide temporary wp-admin and FTP access.

    Regards

    Avatar: BRIANALEXANDERPEREIRA
    BRIANALEXANDERPEREIRA
    Participant
    August 27, 2020 at 18:17

    Here is the info

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 28, 2020 at 12:45

    I can see this strange situation on your Home page, but for example, Services page can be edited.
    Try to create a new page with the desired content and set it as Home via Settings > Reading.
    To troubleshoot problem with the current Home page, try to disable all 3rd party plugins. Try to enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.
    Let us know results and provide FTP host, FTP login, FTP pass, FTP port.

    Regards

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