Theme configuration changes not reflected on the page

This topic has 7 replies, 3 voices, and was last updated 1 weeks, 3 days ago ago by Tulio Navarro

  • Avatar: Tulio Navarro
    Tulio Navarro
    Participant
    June 22, 2025 at 13:30

    Even after publishing the changes to the theme configuration, we are unable to view them on the website. For example, removing the HTML block from the header and changing the promotional text in the shopping cart. Is there a way for the changes to be reflected in real time on the website?

    Example sent in attachment…

    Files is visible for topic creator and
    support staff only.
    6 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 22, 2025 at 16:35

    Hello,

    Thank you for reaching out to us.

    Please read this article – https://www.8theme.com/documentation/xstore/troubleshooting/cant-see-changes-in-the-header-on-the-home-page/

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Warm Regards,
    The 8Theme Team

    Avatar: Tulio Navarro
    Tulio Navarro
    Participant
    June 22, 2025 at 19:21

    Yes, I tried that but got no results. I tried clearing the cache and going into an incognito window and still can’t see the changes.

    Files is visible for topic creator and
    support staff only.
    Avatar: Tulio Navarro
    Tulio Navarro
    Participant
    June 22, 2025 at 19:23

    I’m using the example of coffee that you offer, I don’t know if this could cause any problems.

    Avatar: Alex Carter
    Alex Carter
    Support staff
    June 23, 2025 at 07:33

    Hello,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Warm Regards,
    The 8Theme Team

    Avatar: Tulio Navarro
    Tulio Navarro
    Participant
    June 24, 2025 at 00:26

    I managed to solve it by duplicating the home page and changing the second menu linked only to the page. Thank you very much

    Avatar: Tulio Navarro
    Tulio Navarro
    Participant
    June 24, 2025 at 00:26

    Thanks for the support! My topic “Theme configuration changes not reflected on the page” has been successfully resolved.

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The issue related to '‘Theme configuration changes not reflected on the page’' has been successfully resolved, and the topic is now closed for further responses

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