Theme cannot be updated - by ejder077 - on WordPress WooCommerce support

This topic has 7 replies, 3 voices, and was last updated 4 years, 9 months ago ago by Olga Barlow

  • Avatar: ejder077
    ejder077
    Participant
    March 1, 2020 at 14:48

    Hi,

    I cannot update SXtore Theme to 6.2.12. Can you check the problem?

    Thank you

    Please, contact administrator
    for this information.
    6 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 1, 2020 at 14:55

    Hello,

    Do you face a problem with autoupdate?
    Try to update the theme via FTP – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

    Regards

    Avatar: ejder077
    ejder077
    Participant
    March 1, 2020 at 15:02

    I tried. I could not find “XStore_Theme_v.x.x.zip”

    The WordPress update has failed to complete too

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 1, 2020 at 15:08

    The latest version of the theme can be downloaded from ThemeForest – https://www.8theme.com/documentation/xstore/theme-installation/theme-package/

    Also, do not update the Core plugin before the theme update next time. Any core plugin update requires the theme update to the latest version before the plugin update.

    Regards

    Avatar: ejder077
    ejder077
    Participant
    March 2, 2020 at 05:30

    Is this one the one I need to upload?

    Please contact administrator
    for this information.
    Avatar: ejder077
    ejder077
    Participant
    March 2, 2020 at 08:04

    I updated it. Thank you

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    March 2, 2020 at 10:06

    Hello,

    Yes, that archive is what you need. Every theme update includes both archives: updated theme archive and updated XStore core plugin archive. So, you need to update both using provided archives to get the correct result.

    Regards

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