Theme cannot be updated - by ejder077 - on WordPress WooCommerce support

This topic has 7 replies, 3 voices, and was last updated 4 years ago ago by Olga Barlow

  • Avatar: ejder077
    ejder077
    Participant
    March 1, 2020 at 14:48

    Hi,

    I cannot update SXtore Theme to 6.2.12. Can you check the problem?

    Thank you

    Please, contact administrator
    for this information.
    6 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 1, 2020 at 14:55

    Hello,

    Do you face a problem with autoupdate?
    Try to update the theme via FTP – http://xstore.helpscoutdocs.com/article/63-theme-update

    Regards

    Avatar: ejder077
    ejder077
    Participant
    March 1, 2020 at 15:02

    I tried. I could not find “XStore_Theme_v.x.x.zip”

    The WordPress update has failed to complete too

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 1, 2020 at 15:08

    The latest version of the theme can be downloaded from ThemeForest – https://xstore.helpscoutdocs.com/article/4-theme-package

    Also, do not update the Core plugin before the theme update next time. Any core plugin update requires the theme update to the latest version before the plugin update.

    Regards

    Avatar: ejder077
    ejder077
    Participant
    March 2, 2020 at 05:30

    Is this one the one I need to upload?

    Please contact administrator
    for this information.
    Avatar: ejder077
    ejder077
    Participant
    March 2, 2020 at 08:04

    I updated it. Thank you

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    March 2, 2020 at 10:06

    Hello,

    Yes, that archive is what you need. Every theme update includes both archives: updated theme archive and updated XStore core plugin archive. So, you need to update both using provided archives to get the correct result.

    Regards

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