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Theme cannot be activated - by ejder077 - on WordPress WooCommerce support

This topic has 8 replies, 3 voices, and was last updated 3 years, 6 months ago ago by Rose Tyler

ejder077

Participant

October 16, 2020 at 10:35

Hi,

I deleted an existing website and re-installed it.

Then I wanted to install the theme again (The theme was from the deleted website). After I enter the purchase code, I still cannot click on the “REGISTER THEME” button.

Can you provide a solution to solve this problem?

Thank you

Please, contact administrator
for this information.

#255284 Copied Theme version: 6.0

7 Answers

Rose Tyler

Support staff

October 16, 2020 at 10:39

Hello,

You are using a new version of WordPress, but an old version of the theme. Update XStore – https://xstore.helpscoutdocs.com/article/63-theme-update , clear cache and then you will be able to register it.

Regards

#255289 Copied

ejder077

Participant

October 16, 2020 at 11:41

The theme is activated, but nothing can be imported: https://ibb.co/rsk20vh

Plus, I cannot update the theme: https://ibb.co/tbySkn9

#255296 Copied

Rose Tyler

Support staff

October 16, 2020 at 12:17

As was mentioned, old version of the theme can’t work correctly with the latest WP version, so follow our docs and update XStore via FTP, or provide us with FTP access.

Regards

#255300 Copied

ejder077

Participant

October 16, 2020 at 13:43

Here is the FTP access

Thank you

Please contact administrator
for this information.

#255338 Copied

Olga Barlow

Support staff

October 16, 2020 at 14:49

Hello,

Fixed. Check the site now.

Regards

#255351 Copied

ejder077

Participant

October 17, 2020 at 10:02

Thank you

#255456 Copied

Rose Tyler

Support staff

October 17, 2020 at 10:04

You’re welcome!

Regards

#255457 Copied
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