Theme cannot be activated - by ejder077 - on WordPress WooCommerce support

This topic has 8 replies, 3 voices, and was last updated 3 years, 8 months ago ago by Rose Tyler

  • Avatar: ejder077
    ejder077
    Participant
    October 16, 2020 at 10:35

    Hi,

    I deleted an existing website and re-installed it.

    Then I wanted to install the theme again (The theme was from the deleted website). After I enter the purchase code, I still cannot click on the “REGISTER THEME” button.

    Can you provide a solution to solve this problem?

    Thank you

    Please, contact administrator
    for this information.
    7 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 16, 2020 at 10:39

    Hello,

    You are using a new version of WordPress, but an old version of the theme. Update XStore – https://xstore.helpscoutdocs.com/article/63-theme-update , clear cache and then you will be able to register it.

    Regards

    Avatar: ejder077
    ejder077
    Participant
    October 16, 2020 at 11:41

    The theme is activated, but nothing can be imported: https://ibb.co/rsk20vh

    Plus, I cannot update the theme: https://ibb.co/tbySkn9

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 16, 2020 at 12:17

    As was mentioned, old version of the theme can’t work correctly with the latest WP version, so follow our docs and update XStore via FTP, or provide us with FTP access.

    Regards

    Avatar: ejder077
    ejder077
    Participant
    October 16, 2020 at 13:43

    Here is the FTP access

    Thank you

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 16, 2020 at 14:49

    Hello,

    Fixed. Check the site now.

    Regards

    Avatar: ejder077
    ejder077
    Participant
    October 17, 2020 at 10:02

    Thank you

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 17, 2020 at 10:04

    You’re welcome!

    Regards

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