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Theme builder Shop Page Issue on my website

This topic has 6 replies, 2 voices, and was last updated 1 months ago ago by Alex Carter

Petwish Food

Participant

November 2, 2025 at 22:07

I have issue with my shop page. after adding display conditions of shop page in theme xstore builder. my page is not showing very wrongly. not showing as per design.

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5 Answers

Alex Carter

Support staff

November 3, 2025 at 08:04

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

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Petwish Food

Participant

November 3, 2025 at 17:31

shared

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for this information.

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Alex Carter

Support staff

November 4, 2025 at 07:16

Hello,

Private Content

Warm Regards,
The 8Theme Team

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for this information.

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Petwish Food

Participant

November 4, 2025 at 15:16

still not fixed

Please contact administrator
for this information.

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support staff only.

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Alex Carter

Support staff

November 4, 2025 at 15:47

Hello,

You are using a cache plugin and CDN. Everything works well when you are logged in, which means that non-logged-in users are seeing a cached version with the issue. You need to completely clear the cache or temporarily disable the cache plugin and CDN. If you are not sure how to clear or disable the CDN, we recommend contacting your hosting provider for assistance.

Best regards,
8Theme’s Team

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