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Topic: The XStore Themes slow for me

fredytang

Participant

August 26, 2016 5:19 am

Dear,

I got the situation where my wordpress slow when I use XStore themes.

Before it, I ever use Royal themes which better fast (backend & frontend)

Do you have any idea how to make it faster?

Thanks for your attention

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8theme

Support staff

August 26, 2016 9:38 am

Hello,

Thank you for contacting us.

Could you please provide your web-site and admin access so we could take a closer look at your problem?

Regards

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fredytang

Participant

August 26, 2016 11:14 am

Okay.

You can check on private

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support staff only.

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fredytang

Participant

August 26, 2016 11:15 am

…

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8theme

Support staff

August 26, 2016 12:45 pm

Is it possible to provide us also FTP access so we could perform some troubleshooting and see if there is any performance issues caused by our theme.

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fredytang

Participant

August 26, 2016 1:04 pm

Check on private

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support staff only.

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8theme

Support staff

August 26, 2016 1:07 pm

We can’t connect to your server and get this error https://gyazo.com/993aac6d24d7797ec584f61fcfa1b6ef

Could you please check it?

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fredytang

Participant

August 26, 2016 1:41 pm

Please use another exclude Filezilla.

If you use Windows, please refer to: WINSCP app

If you use Mac, please refer to: Cyberduck app
Or, you can choose any one of this: http://www.makeuseof.com/tag/8-free-ftp-clients-for-mac/

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8theme

Support staff

August 26, 2016 2:02 pm

We connected to your web-site with Cyberduck. Which folder contains your wordpress installation?

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fredytang

Participant

August 26, 2016 2:34 pm

Sorry.
There was technical problem.
But you can try it again.

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8theme

Support staff

August 26, 2016 2:53 pm

Did you change login and password to your admin panel? We can’t login now.

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fredytang

Participant

August 26, 2016 2:57 pm

Sorry again.

The wp-admin is live.

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8theme

Support staff

August 26, 2016 2:59 pm

We investigated your problem and see that site loads to slow because of broken request to the instagram server. We see this error in debug “cURL error 28: Resolving timed out after 5513 milliseconds”. So you can try to contact your server providers and ask why cURL extension doesn’t work properly, try to change instagram account name or remove it.

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fredytang

Participant

August 26, 2016 5:49 pm

Alright.

It’s in investigating by my server provider.

You told me before it’s because Instagram, so the instagram need API to set?

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fredytang

Participant

August 27, 2016 6:29 am

…
Please Reply

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8theme

Support staff

August 29, 2016 9:28 am

Yes, it is because of instagram server request. No, it doesn’t need any API configuration.

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fredytang

Participant

August 29, 2016 2:54 pm

After I scan with P3 Plugin Profiler, I see A plugin which slow down the website is on “XStore Core” plugin.

Would you check it?

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support staff only.

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8theme

Support staff

August 29, 2016 3:36 pm

Did you change FTP access? We can’t connect to your server.

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fredytang

Participant

August 29, 2016 3:43 pm

Please check on private

Content is visible for topic creator and
support staff only.

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8theme

Support staff

August 29, 2016 4:15 pm

Of course XStore core plugin will have the biggest time loading because it contains bigger part of all theme functionality. But we can’t see any performance issue in the plugin’s code.

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