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The Xstore product filter is malfunctioning

This topic has 4 replies, 3 voices, and was last updated 2 weeks, 2 days ago ago by Andrew Mitchell

Mark S

Participant

June 18, 2025 at 19:29

The Xstore product filter is malfunctioning. After debugging, it was found that the issue is caused by the Xstore core plugin.

On the shop page (https://growingfromthegroundup.org/members-shop-page/) the filters on the left side ‘filter by category’ aren’t working properly. When for instance beef on the filter the result display some beef items, but also tea, charcuterie, fruit perogies etc. Can you please have a look. Thanks.

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3 Answers

Alex Carter

Support staff

June 19, 2025 at 06:24

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

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Mark S

Participant

June 20, 2025 at 00:45

Here’s the requested information:

Please contact administrator
for this information.

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Andrew Mitchell

Support staff

June 23, 2025 at 07:56

Hello, Mark S,

Thank you for providing access. We have made some updates – please review them at your convenience.

Best regards,
The 8Theme Team

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