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The xstore plugin won’t let me configure the store. It stays blocked.

This topic has 12 replies, 3 voices, and was last updated 1 years, 8 months ago ago by Rose Tyler

Manuel Rivas

Participant

August 9, 2022 at 10:40

The xstore plugin won’t let me configure the store. It stays blocked.

Please, contact administrator
for this information.

#331358 Copied Theme version: 8.2.4

11 Answers

Rose Tyler

Support staff

August 9, 2022 at 10:45

Hello,

Thanks for using our theme.
Could you provide screenshots or a video of the problem?

Regards

#331360 Copied

Manuel Rivas

Participant

August 9, 2022 at 11:11

How do I attach an image?

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for this information.

#331362 Copied

Rose Tyler

Support staff

August 9, 2022 at 12:02

Lightshot Screenshot tool https://app.prntscr.com/en/index.html makes screenshots and generates links then you can provide links of screenshots here. Or you can upload ready screenshots into your media library and provide us with URLs.

Regards

#331365 Copied

Manuel Rivas

Participant

August 9, 2022 at 18:18

Theme Options woocommerce it does not work

Please contact administrator
for this information.

#331393 Copied

Rose Tyler

Support staff

August 9, 2022 at 19:20

Hello,

As I can see, Theme Options > WooCommerce works fine – https://prnt.sc/9q-MR9lkVj6Q please record a video of the problem and provide URL via the Private Content area.
How to record a video you can find tutorials online.
Thanks in advance.

Regards

#331395 Copied

Manuel Rivas

Participant

August 9, 2022 at 20:26

go to cart or checkout options and it gets blocked

Please contact administrator
for this information.

#331397 Copied

Awais Ahmed

Participant

August 10, 2022 at 06:00

Hello, @Manuel Rivas,

The issue could be because of any third-party plugin conflict, Try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear the cache of the browser, and check then. Maybe one of the additional plugins is a reason for the problem.

And if the issue will still persists then kindly take a complete backup of your site first.

And I also need your permission to debug your site, which includes deactivating all the third-party plugins and on-site Customization as well.

Regards 8Themes Team.

#331405 Copied

Manuel Rivas

Participant

August 10, 2022 at 07:33

I have deactivated all the plugins and I have not achieved anything

Please contact administrator
for this information.

#331408 Copied

Awais Ahmed

Participant

August 10, 2022 at 08:08

Hello, @Manuel Rivas,

I have debugged your site and found this error in your site console when trying to access the cart and checkout under theme options: https://postimg.cc/v1hzkfFC and that is the main cause of the issue, you can check the error file path as well in the given screenshot, It is coming from the WordPress core files, so it look likes you have added some Custom Code in Core files of the WordPress, Please try to contact your developer to check it for you or contact your hosting provider on this issue, once that issue in console with the WordPress files will be resolved, The option of the theme will work fine automatically.

Regards 8Themes Team.

#331410 Copied

Manuel Rivas

Participant

August 10, 2022 at 15:32

I am the designer and I don’t know how to do what you ask. can you give me a help Thank you

Please contact administrator
for this information.

#331469 Copied

Rose Tyler

Support staff

August 11, 2022 at 08:21

Hello,

Have you changed wp-admin access? We can’t log in anymore.
1/ You should be able to contact your hosting provider, describe the problem and provide this screenshot of the problem – https://postimg.cc/v1hzkfFC Let us know the answer of your hosting provider.
2/ Check the server error log, hosting will provide it once you asked.
3/ Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear cache of browser, then check settings in Theme Options. Maybe one of the additional plugins is a reason for the problem. Let us know the result.

Regards

#331523 Copied
Tagged: block, configure, plugin, themes, woocommerce, wordpress, xstore
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