The top color not changed and theme option not open

This topic has 28 replies, 3 voices, and was last updated 2 years, 6 months ago ago by Olga Barlow

  • Avatar: fady
    fady
    Participant
    December 24, 2021 at 07:52

    Dear
    i start to prepare my website with change the top color and some text color and i always make save before publish it but it was back to the same original theme color also no any change effect on the web site and theme option also it was not open again so please i wanna understand what the problem and fix it urgently

    27 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 24, 2021 at 08:23

    Hello,

    Thanks for using our theme and for contacting us.
    What exactly changes do you mean? Provide screenshots, please. You can use Lightshot screenshot tool to share your screenshots.
    To be able to edit static blocks, like Header banner, footer, mega menu items, you need to enable Elementor for static blocks – https://prnt.sc/24aqk5g

    Regards

    Avatar: fady
    fady
    Participant
    December 24, 2021 at 12:13

    i like to use the editor for xstore i tried to upload pic but i didnt found any attachment option by the way when i press on theme option to customize and edit the header , banner …., it was not open anymore just give it me empty blank https://brandspazar.com/wp-admin/customize.php

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 24, 2021 at 13:02

    Hello,

    Please provide temporary wp-admin access.
    Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

    Regards

    Avatar: fady
    fady
    Participant
    December 24, 2021 at 14:19

    kindly check the information i add it as you request
    i need your help urgently special i dont have big tech exper
    thank you

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 24, 2021 at 14:39

    Hello,

    We found that issue appears if you save your changes as Draft https://prnt.sc/1vtx7p3 Our developers are working to fix this issue and release the fix in the next theme update. Till that happens use Publish option instead of Draft.

    Regards

    Avatar: fady
    fady
    Participant
    December 25, 2021 at 14:09

    hi i used ur recommendation about publish option but still the prob same they are no any change effect after i change the colors and the fonts once i press publish and then close the page and open it again all the change’s it back to the original again . 2 days i wasted

    Avatar: fady
    fady
    Participant
    December 26, 2021 at 02:00

    also the Footer not showing option to edit i need fix for all this problems please need to check the this forum

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 26, 2021 at 09:57

    Hello,

    1/

    they are no any change effect after i change the colors and the fonts once i press publish and then close the page and open it again all the change’s it back to the original again

    – record a video of the problem, please. We ask you about screenshots previously, still waiting.
    Here is an example, that settings work fine https://prnt.sc/24m7d9w > https://prnt.sc/24m7iuk Clear cache of your browser and check.
    2/

    the Footer not showing option to edit

    – here it is https://prnt.sc/24m71m8 , edit the Footer static blocks using Elementor – https://prnt.sc/24m76ta
    Disable Static Blocks Cache in Theme Options > Speed Optimization, you will be able to activate this option once all changes to static blocks content will be done.

    Regards

    Avatar: fady
    fady
    Participant
    December 27, 2021 at 13:55

    dear
    i need help for some issue first https://prnt.sc/24sm1a0 how i can change the brands ?
    second https://prntscr.com/24snv9g how i can change this category name? and how to add under each category more department ex. clothes > woman > t-shirt
    also i have question how to add language’s to the sites and how to add currency and how to be active on all the item’s

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 27, 2021 at 14:16

    Hello,

    Dashboard > Products > Brands
    Appearance > Menus > edit Secondary menu. Here you can find some videos about menus – https://www.youtube.com/c/8theme/videos

    Regards

    Avatar: fady
    fady
    Participant
    December 28, 2021 at 10:03

    Appearance > Menus > edit Secondary menu. this not showing

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 28, 2021 at 17:43

    Hello,

    You can choose what menu to show there at Theme Options > Header builder https://prnt.sc/24z4cm9
    And then edit the menu from Appearance > Menus > edit the menu you need https://prnt.sc/24z4h5p

    Regards

    Avatar: fady
    fady
    Participant
    December 30, 2021 at 07:40

    hi dear
    https://prnt.sc/257vg7r this bar does not appear on my website how can i get it back ?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 30, 2021 at 07:47

    Hello,

    Please see screenshot – https://prnt.sc/257x6h8

    Regards

    Avatar: fady
    fady
    Participant
    December 30, 2021 at 12:00

    hello
    thank you for your help but this issue i tried to use all the edit app and your steps give it me before but still no change color on the mobile
    https://prnt.sc/258w7b5
    https://prnt.sc/258wb62

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 30, 2021 at 13:19

    Hello,

    https://prnt.sc/258w7b5 – Theme Options > Mobile panel > Background Color
    https://prnt.sc/258wb62 – Theme Options > Header builder > Mobile header > Header sticky > Background Color https://prnt.sc/2597216

    Regards

    Avatar: fady
    fady
    Participant
    January 3, 2022 at 20:49

    hello
    when i follow your steps the website forum is disappear completely please i need help urgent

    Avatar: fady
    fady
    Participant
    January 4, 2022 at 09:52

    hi no body answer me why the website is gone only showing the top menu
    https://prnt.sc/25y94wv

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 4, 2022 at 16:35

    Hello,

    I see that content of the home page is just empty. Edit your front page and add any element there. Besides, I see that you installed 2 page builder: WPBakery and Elementor. Which one do you use? Choose the one and disable the other. There is no need to use 2 page builders at the same time.

    Regards

    Avatar: fady
    fady
    Participant
    January 4, 2022 at 20:58

    hi
    i did all your recommendation and still the prob shwoing same

    Avatar: fady
    fady
    Participant
    January 5, 2022 at 09:52

    https://prnt.sc/263nv2o
    this what happened so please check it urgently and give it me solution

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 5, 2022 at 12:48

    Hello,

    If you imported WPBakery version then you need to use WPBakery to edit page content. Don’t disable that plugin. But if you want to use the Elementor version let me know and I’ll import the Elementor demo content for you.

    Regards

    Avatar: fady
    fady
    Participant
    January 5, 2022 at 13:46

    i already removed wpbakery as your steps and i keep elementor but this what happened after https://prnt.sc/263nv2o
    so what i should to do to return the website as before

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 5, 2022 at 14:14

    Hello,

    I have imported Elementor versions of the pages of the Niche Market02 demo. Check the site and edit pages and Static blocks using Elementor page builder to change the content.

    Regards

    Avatar: fady
    fady
    Participant
    January 5, 2022 at 20:46

    Dear
    please check the attached i follow your steps before but now not effected at all so please tell me solution
    when i use theme option for xstore not working on footer bar at all
    https://prnt.sc/2662kxx
    https://prnt.sc/2662muq

    Avatar: fady
    fady
    Participant
    January 6, 2022 at 11:30

    I think that I discovered the problem. I think that the photo album was completely erased. Please help by restoring the merged photos with the form copy, because it is for me a guideline for modifying the content

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 6, 2022 at 17:05

    Hello,

    Go to Static Blocks > edit Footer static block according to your needs.
    Issue with media is related to Polylang plugin. Contact plugin support and check plugin docs https://polylang.pro/doc/working-with-media/

    Regards

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