The theme is very very slow - by AYMAN HINNAWI

This topic has 5 replies, 2 voices, and was last updated 4 years ago ago by Olga Barlow

  • Avatar: AYMAN HINNAWI
    AYMAN HINNAWI
    Participant
    February 11, 2020 at 02:15

    Hello
    I bought a copy
    But after installation and the necessary additions
    It became very, very slow
    Note that I have not added any products yet
    can you help me
    I am very upset

    Please, contact administrator
    for this information.
    4 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 11, 2020 at 09:33

    Hello,

    We have checked your site and compared shop page speed with the default WP theme (Storefront) and results are bad https://tools.pingdom.com/#5c0cd4a47b400000
    We installed the cache plugin and it improved speed a lot https://tools.pingdom.com/#5c0cd35691400000 but we would recommend you to contact the hosting provider and ask to fix the site speed from their side (server response time etc) when the cache is disabled because even the backend of your site is slow.

    Regards

    Avatar: AYMAN HINNAWI
    AYMAN HINNAWI
    Participant
    July 22, 2020 at 13:16

    Thank you for your response
    But I did not find any difference in the speed of the site
    When moving between pages or refreshing the page
    It consumes all server resources
    And the server company says that the server has no relationship but rather the problem with the additions installed with the theme or that the theme does not have a license
    Would you like to send you server information to view the codes?

    Please contact administrator
    for this information.
    Avatar: AYMAN HINNAWI
    AYMAN HINNAWI
    Participant
    July 22, 2020 at 13:36

    Pid Owner Priority CPU % Memory % Command
    9868 (Trace) (Kill) eilinelingeri 0 90.96 1.30 /opt/cpanel/ea-php74/root/usr/bin/php-cgi /home/eilinelingeri/public_html/index.php

    If you move to any page on the site home shop blog aboutus any page it does not matter, it consumes 90% of server resources

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 22, 2020 at 16:23

    Hello,

    Did you try to switch to any other theme, for example to Storefront? What results do you get with default theme? Could you provide screenshots of the server usage when our theme is enabled and with the default theme? You can use Gyazo tool to make screenshot or gif.

    Because we don’t see good results even with the default Storefront theme http://prntscr.com/tmnsla

    Regards

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