The theme cant complete importing the Demo content

Hello,

Thank you for reaching out to us.

We’ve imported the demo content for you.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello,

Thank you for your kind words.

To access and import the demo content, please follow these steps:

1. Navigate to your WordPress Dashboard.
2. Go to XStore > Import Demos.
3. From there, you can browse and select the demo you would like to import.
4. Click the “Import” button and follow the on-screen instructions to complete the process.

Before proceeding, we kindly recommend the following:

– Please delete any existing content prior to importing a new demo version. You may refer to this screenshot for guidance: https://prnt.sc/XxzTNQ6r3jYG
– Temporarily disable any caching plugins to avoid potential conflicts during the import process.

Should you encounter any difficulties or require further assistance, please do not hesitate to contact us. We are always happy to help.

Best Regards,
8Theme’s Team

Hello,

Please note that your previous attempts with the import were made before we provided our assistance. Since we have now completed the necessary setup, the import process should be functioning correctly—provided that no changes have been made to the theme files or any third-party plugins installed that could potentially cause conflicts.

Could you please provide the URL of the page containing the text you mentioned? We have noted that the information is outdated and needs to be revised.

Warm Regards,
The 8Theme Team

Hello,

1/ “Im trying to import the a new website as a staging website.
and the same problem in the importing Demo.”
– Kindly provide us with the link to your website along with temporary access credentials so that we can investigate why this issue is recurring on your sites.

2/ Thank you for the screenshots. Please note that the text in question is outdated. The import files cannot be downloaded separately.

Warm Regards,
The 8Theme Team

Dear Customer,

We hope this message finds you well.

It appears that the issue you encountered may be related to the following: https://prnt.sc/bxKRWnFcUV6E . Specifically, some WordPress installations do not support renaming the child theme during the setup wizard or while importing our demo content.

The simplest solution would be to proceed with the installation without renaming the child theme. Please leave the default name as “XStore Child.” Once the installation is successfully completed, you may rename the child theme later by editing the style.css file, if needed.

Additionally, another factor that may have interfered with the successful import is the presence of third-party plugins. For example, we temporarily deactivated the “Object Cache Pro” plugin on your website before the import process and reactivated it after the installation was successfully completed.

Please clear the cache and check the demo content on your site now.

Should you have any further questions or require assistance, please do not hesitate to contact us.

Best regards,
8Theme Team