• 

  yueliang

  Participant

  October 29, 2025 at 12:26

  The store page layout is disorganized.

  Please, contact administrator
  for this information.

  Files is visible for topic creator and
  support staff only.

  #458251 Copied
  7 Answers
  

  Alex Carter

  Support staff

  October 29, 2025 at 12:27

  Hello,

  Thank you for reaching out to us.

  Could you please provide temporary wp-admin access? We need to check your settings.

  To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

  Warm Regards,
  The 8Theme Team

  #458252 Copied
  

  yueliang

  Participant

  October 29, 2025 at 12:30

  1

  Please contact administrator
  for this information.

  #458254 Copied
  

  yueliang

  Participant

  October 29, 2025 at 12:39

  Did you see it? What did you think?

  #458255 Copied
  

  Alex Carter

  Support staff

  October 29, 2025 at 13:52

  Hello,

  Thank you very much for your prompt response.

  We used the temporary access you provided to log in to your website and investigate the issue. After reviewing it, we were able to resolve the problem.

  In short, when the Archive Product Builder is used, the pagination type for the shop page should be defined through it rather than through the theme options, so it seems there was a conflict.

  Please clear your cache and check if the issue is resolved when you visit the shop page yourself, and kindly confirm the result with us.

  Best regards,
  8Theme’s Team

  #458259 Copied
  

  yueliang

  Participant

  October 29, 2025 at 14:24

  Still no good.

  #458265 Copied
  

  yueliang

  Participant

  October 29, 2025 at 14:24

  That’s fine.

  #458266 Copied
  

  Alex Carter

  Support staff

  October 29, 2025 at 15:34

  Hello,

  Thank you for confirming that the issue has been resolved.

  Have a great day!

  Best regards,
  8Theme Team

  #458268 Copied
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