Return to previous page

The spotlight categories dont work – please help

This topic has 6 replies, 2 voices, and was last updated 5 months, 2 weeks ago ago by Jack Richardson

Antoine

Participant

June 30, 2025 at 15:15

Hi there. As on your own demo. The spotlight categories dont work?!
https://xstore.8theme.com/elementor2/home-decor02/shop/
When I select a new category, it add it to the search string. I actually only want the selected category. I cannot find where to configure this. Please help!

Please, contact administrator
for this information.

#448487 Copied

5 Answers

Jack Richardson

Support staff

June 30, 2025 at 15:44

Hello @Antoine
Please, check now !
We implemented the solution from next reply -> https://www.8theme.com/topic/spotlight-categories-acts-different-if-clicked-once-or-twice/#post-435642.
Kind regards, Jack Richardson
The 8theme’s team

#448491 Copied

Antoine

Participant

June 30, 2025 at 16:46

Hi Jake. Ok but it’s still not working. You see no products are displayed.
I added the products categorie on top. But the spotlights are nicer. Can you tell me why the products not shown?

#448499 Copied

Jack Richardson

Support staff

July 1, 2025 at 06:34

Hello @Antoine
Please, provide us the URL of pages with no products displayed. As we see on shop page the products are correctly shown.
Kind regards, Jack Richardson
The 8theme’s team

#448532 Copied

Antoine

Participant

July 1, 2025 at 07:33

Hi. You have the url. https://johannwanner3.nextron.org/shop/
As soon as you select any of the spotlight catgeories (2nd row) you see it shows no products found. see screenshot.

Files is visible for topic creator and
support staff only.

#448547 Copied

Jack Richardson

Support staff

July 1, 2025 at 08:33

Dear @Antoine,

I hope this message finds you well.

We would like to bring to your attention an issue regarding the display of products within a specific category. For example, when viewing the following product category: https://prnt.sc/Xp-2eJx9l5XZ, it appears that products are listed. However, when checking the actual URL of the product list (https://prnt.sc/eCuEoA152hG4), it shows that no products are available.

Please note that this issue is not related to our theme. It seems that the products and categories may have been imported from an external source, and WooCommerce has not properly synchronized the data. We recommend reviewing your product settings and ensuring that each product is correctly assigned to the appropriate categories.

Additionally, you may want to test the functionality using a default WordPress theme such as Storefront with WooCommerce plugin active only. We believe the issue will persist, as it appears to be related to the WooCommerce plugin itself.

For further assistance, we suggest reaching out to the WooCommerce support team via the following link:
https://wordpress.org/support/plugin/woocommerce/

Should you have any other questions or require further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

#448559 Copied
Viewing 6 results - 1 through 6 (of 6 total)