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The Size About The Product I Posted - by wayy634

This topic has 2 replies, 2 voices, and was last updated 2 years, 8 months ago ago by Rose Tyler

wayy634

Participant

August 30, 2021 at 10:25

Hello there:

Today I attempted to upload an item and see how it looks on the website. And after I finished uploading, I noticed a problem.

The image’s size I uploaded has been changed somehow, and I know that the size of the image is 900px*900px, but when I uploaded to my website it turned to 200px*200px. Here is the screenshot for you to check:

https://gyazo.com/7e11c67cd712d9dc987c87f51eefe3bf

But once I uploaded my images by clicking “Add product gallery images” and uploaded those images, check it over here:

https://gyazo.com/7d6e9cbf124ad7dcdb1d293ace84d339

The size has been changed to 200px*200px for no reason, it looks like this:

https://gyazo.com/45a69e0d53242d243d05ad135416afc1

Could you show me how to fix this issue, or is it the wrong place I select to upload?

I would be more appreciated if you show me how to get this problem solved by video recording.

Please, contact administrator
for this information.

#300467 Copied Theme version: 8.0.5

1 Answer

Rose Tyler

Support staff

August 30, 2021 at 14:11

Hello,

1/ Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear cache of browser, and check then. Maybe one of the additional plugins is a reason for the problem.
2/ Temporary activate default WC theme – Storefront and check how images work then.

Regards

#300518 Copied
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