The Size About The Product I Posted - by wayy634

This topic has 2 replies, 2 voices, and was last updated 2 years, 8 months ago ago by Rose Tyler

  • Avatar: wayy634
    August 30, 2021 at 10:25

    Hello there:

    Today I attempted to upload an item and see how it looks on the website. And after I finished uploading, I noticed a problem.

    The image’s size I uploaded has been changed somehow, and I know that the size of the image is 900px*900px, but when I uploaded to my website it turned to 200px*200px. Here is the screenshot for you to check:

    But once I uploaded my images by clicking “Add product gallery images” and uploaded those images, check it over here:

    The size has been changed to 200px*200px for no reason, it looks like this:

    Could you show me how to fix this issue, or is it the wrong place I select to upload?

    I would be more appreciated if you show me how to get this problem solved by video recording.

    Please, contact administrator
    for this information.
    1 Answer
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 30, 2021 at 14:11


    1/ Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore , clear cache of browser, and check then. Maybe one of the additional plugins is a reason for the problem.
    2/ Temporary activate default WC theme – Storefront and check how images work then.


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