wish you a great day, I have a problem with my theme and I don’t know how to deal with it, I contacted hosting although with elements if you have any way to solve it or suggestions please let me know ( please check the URL )Site URL: hidden Theme version: 8.2.4
Enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.
Also, check server error log.
Let us know results.
this what i got in the debug.log
[22-Jul-2022 12:17:52 UTC] PHP Fatal error: Uncaught Error: Call to a member function get_title() on bool in /home/u109805477/domains/senw.store/public_html/wp-content/plugins/et-core-plugin/packages/sales-booster/sales-booster.php:371
#0 /home/u109805477/domains/senw.store/public_html/wp-includes/class-wp-hook.php(307): Etheme_Sales_Booster_Frontend->render_content(”)
#1 /home/u109805477/domains/senw.store/public_html/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters(NULL, Array)
#2 /home/u109805477/domains/senw.store/public_html/wp-includes/plugin.php(476): WP_Hook->do_action(Array)
#3 /home/u109805477/domains/senw.store/public_html/wp-includes/general-template.php(3058): do_action(‘wp_footer’)
#4 /home/u109805477/domains/senw.store/public_html/wp-content/themes/xstore/footer.php(56): wp_footer()
#5 /home/u109805477/domains/senw.store/public_html/wp-includes/template.php(770): require_once(‘/home/u10980547…’)
#6 /home/u109805477/domains/senw.store/public_html/wp-includes/template.php(716): load_template(‘/home/u10980547…’, in /home/u109805477/domains/senw.store/public_html/wp-content/plugins/et-core-plugin/packages/sales-booster/sales-booster.php on line 371
Go to XStore > Sales Booster > disable Fake Sale Popup.
Please provide temporary wp-admin and FTP access.
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
If you do not know how to create FTP contact with your hosting provider, they will help you.
you can check in private content
We can’t log in to the Dashboard https://prnt.sc/Z4-Vvv9pWZfO and do not see FTP access. Please check credentials. Waiting for your reply.
please check the private content
Thanks for wp-admin access, it works.
I’ve disabled “Fake Sale Popup” so the fatal error disappears, but to check the problem more deeply and fix it our dev team should get asses to files > We need FTP access (FTP host, FTP username, FTP password, FTP port). Please contact your hosting provider and ask about FTP access to files of your WP installation.
Please cheat the private content.
https://prnt.sc/YTnbbee1gbTY – please provide a password that works. Thanks in advance.
Thanks for the reply. I’ve passed this issue to our dev team. They will check it and give an answer after the weekend. Please be patient and do not change access.
Our technicians team will be back to work from Monday, by that time you can still work on the site, just do not enable the “Fake Sale Popup”.
Fixed. The fix will be included in next update also.
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