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The shortcode generator is not working, ‘add selected grid’ it is doing nothing

This topic has 7 replies, 3 voices, and was last updated 8 years, 3 months ago ago by Stan Russell

Designmattersnl

Participant

January 11, 2016 at 16:57

The shortcode generator for Essential grid is not working anymore. We can create a grid with shortcode generator, but when we try to add the selected grid with the button ‘add selected grid’ it is doing nothing

#107511 Copied

6 Answers

Robert Hall

Support staff

January 11, 2016 at 16:59

Hello,

Please provide us with link to the page and wp-admin access in Private Content.

Regards,
Robert Hall.

#107512 Copied

Designmattersnl

Participant

January 12, 2016 at 08:48

Dear Robert,

Please, contact administrator
for this information.

#107578 Copied

Robert Hall

Support staff

January 12, 2016 at 09:07

Hello,

As I see it’s working fine. See screenshot: http://prntscr.com/9p2n59

Also you’re using old theme and plugins versions. Please update them.
Don’t forget to make backup of the site before update.
Here is video tutorial how to update theme:
https://www.youtube.com/watch?v=KdWESIIPU1k
The video tutorial is for Legenda theme, but the process is identical.

You can download the latest plugins versions at this link https://www.8theme.com/download-plugins/ ,
enter your purchase code of the theme to get the plugins.

Regards,
Robert Hall.

#107583 Copied

Designmattersnl

Participant

January 15, 2016 at 17:35

Hi Robert,

Please, contact administrator
for this information.

#108307 Copied

Designmattersnl

Participant

January 16, 2016 at 12:48

Hi Robert

Please, contact administrator
for this information.

#108376 Copied

Stan Russell

Participant

January 18, 2016 at 08:19

Hello Designmattersnl,

is your problem solved now?

Regards,
Stan Russell.

#108462 Copied
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