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The search of the website doesn’t work well

This topic has 6 replies, 2 voices, and was last updated 1 months, 3 weeks ago ago by Rok

Rok

Participant

October 10, 2025 at 08:17

Can you pls check how the search works on my website, because fi whe I use as a query “coffee” it shows irrelevant items. I checked settings, and actually not sure why it still happens.
Screenshot shows: Request: “coffee” and last results are definitely irrelevant to the request

Please, contact administrator
for this information.

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5 Answers

Andrew Mitchell

Support staff

October 10, 2025 at 10:19

Hello, Rok,

The search works as follows: first, it checks whether the required word is present in the product title; then, it verifies if the word appears in the SKU (if search by SKU is enabled); and finally, it searches within the product description.

In your case, the word “coffee” is found in the descriptions of the products you marked as irrelevant. Please review the attached screenshots.

Best regards,
8Theme Team

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Rok

Participant

October 10, 2025 at 15:28

I got it. Is it possible to separate these results? I mean, for the title and SKU show the message: “was not found”, but for the description: “you might be interested in these items”?

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Andrew Mitchell

Support staff

October 10, 2025 at 15:48

Unfortunately, this is not possible as it requires additional customization, which goes beyond the scope of our support. You can submit a customization request using the form on the following page: https://www.8theme.com/contact-us/

Best regards,
The 8Theme Team

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Rok

Participant

October 10, 2025 at 16:01

I got it. Thanks

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Rok

Participant

October 10, 2025 at 16:01

Thanks for the support! My topic “The search of the website doesn’t work well” has been successfully resolved.

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The search of the website doesn’t work well

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