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  Tomasz

  Participant

  November 13, 2020 at 09:42

  I have a huge problem with your plug-in.
  It causes such a bug as you can see on screenshots.
  Your XStore Core plugin has a problem with Facebook for woocomerce. Previously there was no such bug. Now after update it occurs. . When I disable your plugin or facebook for woocommerce the problem disappears. This is very important plugin and it cannot be disabled. Please help me quickly.
  
  
  

  Please, contact administrator
  for this information.

  #259337 Copied Theme version: 7.4.10 WooCommerce version: 4.7.0.

  3 Answers

  

  Rose Tyler

  Support staff

  November 13, 2020 at 11:38

  Hello,

  Please check the credentials. We can’t log in to the Dashboard, or connect to FTP.

  We do not give a guaranty for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins.

  Try to contact the plugin author also.

  Enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.

  Regards

  #259361 Copied
  

  Tomasz

  Participant

  November 13, 2020 at 12:59

  Before, everything worked. After your update there was a problem. The access to wp-admin is already working.

  Please contact administrator
  for this information.

  #259377 Copied
  

  Rose Tyler

  Support staff

  November 13, 2020 at 15:32

  Please check FTP access also – https://prnt.sc/vino3a

  Regards

  #259422 Copied