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The review count can’t display correctly

This topic has 6 replies, 3 voices, and was last updated 2 days ago ago by Andrew Mitchell

Leon

Participant

May 31, 2025 at 20:41

Hello

The review count can’t display correct, in the product page there are two reviews, but the count shows only one.

Please find the details in the attachment.

Please, contact administrator
for this information.

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5 Answers

Alex Carter

Support staff

June 2, 2025 at 07:21

Hello,

Thank you for reaching out to us.

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again.
Do the same test for the default WooCommerce theme – Storefront.

Let us know the results.

Warm Regards,
The 8Theme Team

#446139 Copied

Leon

Participant

June 10, 2025 at 17:04

Hello

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.
→ It doen’t work , This issue can’t disappear.

If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again.
Do the same test for the default WooCommerce theme – Storefront.
→ It doen’t work also, This issue can’t disappear.

I tried to create one review in staging site and I found this issue was improved , but only the review count in the Xstore Advanced Product Reviews part displays incorrectly.

Could you help me investigate this issue?

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Andrew Mitchell

Support staff

June 11, 2025 at 15:59

Hello, Leon,

Thank you for your message and for the detailed information provided.

We appreciate your efforts in following the troubleshooting steps. Since the issue persists even after disabling third-party plugins and switching to the Parent theme and Storefront, and considering that the problem appears to be partially resolved on the staging site – with the exception of the review count in the XStore Advanced Product Reviews section – we will be happy to investigate this further.

To proceed, could you please provide us with temporary wp-admin access to your staging site, along with FTP access if possible? This will allow our technical team to examine the issue more closely and identify the root cause.

Please be assured that we will do our best to resolve this matter as quickly as possible.

Best Regards,
8Theme’s Team

#446910 Copied

Leon

Participant

June 13, 2025 at 21:43

Hello

Thanks for your reply.

Please help me investigate this issue.

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support staff only.

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Andrew Mitchell

Support staff

June 16, 2025 at 09:39

Hello, Leon,

Thank you for providing access. We have resolved the reported issue on your staging website. Additionally, we have created and applied the following patch for your convenience: Patch #94143780. This patch will allow you to implement the same fix on your live website.

You can find detailed instructions on how to manage and apply patches at the following link:

https://www.8theme.com/documentation/xstore/xstore-features/how-to-use-xstore-patcher/

Please also note that these fixes will be included in the next official theme update.

Best regards,
The 8Theme Team

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