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The register Popup does not redirect to register/ login page

This topic has 9 replies, 3 voices, and was last updated 5 months, 1 weeks ago ago by Family Care

  • Avatar: Family Care
    Family Care
    Participant
    December 25, 2024 at 10:21

    the popup on the homepage does not redirect to login register page if we put the already registered email in the register popup, if we try to login the website with wrong password it will page/my-account/ page with the error msg but if we try to register with already registered email it redirected to the /?account-active-tab=register instead it will show the error message that user is already registered. Please fix this bug

    Please, contact administrator
    for this information.
    #428664 Copied Theme version: 9.4.4
    8 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 25, 2024 at 11:05

    Hello, Abdul Moiz,

    Thank you for contacting us and for using XStore.

    To assist you more effectively, could you kindly provide us with a recorded video to help us better understand the issue?

    Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

    Thank you for your cooperation in advance.

    Best regards,
    8Theme’s Team

    #428671 Copied
    Avatar: Family Care
    Family Care
    Participant
    December 25, 2024 at 15:04

    Hi, Kindly find video link in private area. I have explained everything in the screen recording with voice.

    Please contact administrator
    for this information.
    #428711 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 25, 2024 at 15:12

    Hello, Abdul Moiz,

    Thank you for the video.

    Please provide us with FTP access.
    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best regards,
    8Theme’s Team

    #428715 Copied
    Avatar: Family Care
    Family Care
    Participant
    December 25, 2024 at 18:25

    FTP access in private area

    Please contact administrator
    for this information.
    #428735 Copied
    Avatar: Family Care
    Family Care
    Participant
    December 25, 2024 at 19:16

    Now, on account page, I can see two new options i.e. Payment methods and Custom
    Also waitlist, wishlist and compare buttons don’t show page anymore rather they show only dashboard.

    I don’t know why they happened to do it suddenly as I remember i checked it in the evening few hours ago.

    Please contact administrator
    for this information.
    Files is visible for topic creator and
    support staff only.
    #428742 Copied
    Avatar: Family Care
    Family Care
    Participant
    December 26, 2024 at 10:52

    It looks like it was an update in xstore theme. Anyways ignore my last message and please focus on ftp credentials I sent to fix this issue.

    #428786 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 26, 2024 at 16:45

    Dear @Abdul Moiz,

    Thank you for bringing this to our attention. You are absolutely correct—it was indeed a bug in our theme. We are pleased to inform you that the issue has been successfully resolved on your website. Additionally, this fix will be included in the next global update of the theme.

    Should you have any further questions or require assistance, please do not hesitate to reach out.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #428816 Copied
    Avatar: Family Care
    Family Care
    Participant
    December 27, 2024 at 15:12

    Thanks. It works now

    #428894 Copied
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The issue related to '‘The register Popup does not redirect to register/ login page’' has been successfully resolved, and the topic is now closed for further responses

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