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The published shop page does not match the page of the template.

This topic has 16 replies, 3 voices, and was last updated 6 days, 20 hours ago ago by Luca Rossi

  • Avatar: Robofinity
    tov
    Participant
    June 10, 2025 at 09:38

    Hi, on the shopshop listing page, it is not possible to display the products as well as the category display on the left side. Unable to display categories and filters.
    The page of /shop/ is not able to display the categories. Inconsistent with the import template demo. Requesting assistance to resolve the issue!

    The published page is the same as the actual

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    #446759 Copied
    15 Answers
    Avatar: Robofinity
    tov
    Participant
    June 10, 2025 at 09:39

    You logged right into the back office to help me see what’s going on. I’ve been troubleshooting for a long time and can’t resolve the issue.

    #446761 Copied
    Avatar: Alex Carter
    Alex Carter
    Support staff
    June 10, 2025 at 10:00

    Hello,

    Thank you for reaching out to us.

    Please check the Shop page now – https://prnt.sc/WSUlv5k19CDG

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Warm Regards,
    The 8Theme Team

    #446771 Copied
    Avatar: Robofinity
    tov
    Participant
    June 10, 2025 at 10:25

    The page is back to normal. Thank you very much! Your service is wonderful.

    #446773 Copied
    Avatar: Robofinity
    tov
    Participant
    June 10, 2025 at 10:33

    I want to implement a custom page or mimic another company’s website page. How should I do it? I want to add a new product documentation page. Do you have any good suggestions?

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    #446775 Copied
    Avatar: Justin
    Luca Rossi
    Support staff
    June 10, 2025 at 14:35

    Dear @tov,

    Thank you for your inquiry.

    The layout you are referring to can indeed be created using the Elementor Builder. To achieve this, please follow these steps:

    1. Create a new page in your WordPress dashboard.
    2. Edit the newly created page using Elementor.
    3. Add containers to the page—each section of your layout should be placed within its own Elementor container.

    For the text elements, you can use the “Icon List” widget available in Elementor. This will allow you to replicate the style shown in your reference.

    For your convenience, please refer to the following screenshots for visual guidance:
    – https://prnt.sc/IRMh7zZifb3B
    – https://prnt.sc/VkLr3c_F6eBe
    – https://prnt.sc/eVhbkz_virBo

    We hope this information is helpful. Should you have any further questions, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    #446799 Copied
    Avatar: Robofinity
    tov
    Participant
    June 11, 2025 at 04:04

    Okay. Thank you for your patience. But is there anything with which the module in this screenshot can be implemented? It’s my first time using it and I don’t know what parts to use to implement this.

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    #446834 Copied
    Avatar: Justin
    Luca Rossi
    Support staff
    June 11, 2025 at 07:50

    Dear @tov,

    We kindly suggest trying the following solution: create a container with two columns. In the left-hand column, you may include heading and text elements followed by a button. The right-hand column can contain an image element.

    Let us know if it works.

    Best regards,
    The 8Theme Team

    #446846 Copied
    Avatar: Robofinity
    tov
    Participant
    June 13, 2025 at 01:58

    Great, I’ve added the container and customized the HTML code module. Very good. Thanks to you, the problem is solved!

    #447017 Copied
    Avatar: Robofinity
    tov
    Participant
    June 13, 2025 at 03:08

    Hello, I have a new question to ask. I want to restore the center module on the home page. How can I restore it? I accidentally deleted it. Can you restore the tutorials or login backend directly? Thank you very much~

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    support staff only.
    #447019 Copied
    Avatar: Justin
    Luca Rossi
    Support staff
    June 13, 2025 at 09:38

    Dear @tov,

    We kindly recommend using the following keyboard shortcut to view the revision history: Ctrl (or Cmd) + Shift + H.

    For further details, please feel free to visit the following link:
    https://elementor.com/blog/v110-revision-history/

    Best regards,
    The 8Theme Team

    #447037 Copied
    Avatar: Robofinity
    tov
    Participant
    June 13, 2025 at 09:48

    I pulled up the revision history the way you did. The earliest version, still not restored. Could you please log into the backend and help me recover it? , thank you. Is that okay?

    Content is visible for topic creator and
    support staff only.
    Files is visible for topic creator and
    support staff only.
    #447039 Copied
    Avatar: Robofinity
    tov
    Participant
    June 13, 2025 at 10:01

    It’s probably been too long. Revision history didn’t find the right one, can you help me restore the module again in the background?

    #447040 Copied
    Avatar: Justin
    Luca Rossi
    Support staff
    June 13, 2025 at 12:15

    Dear @tov,

    We hope this message finds you well.

    We would like to inform you that the middle column has been successfully restored.
    Please feel free to update it with your desired content at your convenience.

    Should you have any questions or require further assistance, do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    #447054 Copied
    Avatar: Robofinity
    tov
    Participant
    June 16, 2025 at 06:27

    Oh, my God. I can’t believe I actually recovered. Thank you so much. Mamma mia.

    #447175 Copied
    Avatar: Justin
    Luca Rossi
    Support staff
    June 16, 2025 at 10:57

    Dear @tov,

    If you require any further assistance, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    #447240 Copied
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