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The “Products” sliders have disappeared from the homepage

This topic has 12 replies, 3 voices, and was last updated 4 years, 2 months ago ago by Gianpiero Franchino

Gianpiero Franchino

Participant

September 16, 2021 at 15:26

After each update I am terrified of finding nasty surprises.

This time the “Products” sliders have completely disappeared from the homepage without having made any changes to the page.

First of all Elementor does not start but I have to start its safe mode.

Also when I try to open the page with Elementor to check what is wrong, several of your widgets are missing from the sidebar (maybe this is due to Elementor Safe Mode?)

Help me, please.
I can not worry about this site which often disappears elements or sections.

#302473 Copied Theme version: 4.0.6 WooCommerce version: 5.6.0

11 Answers

Rose Tyler

Support staff

September 17, 2021 at 08:36

Hello,

Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of browser, and check then. Maybe one of the additional plugins is a reason for problems.

Did you make changes in theme files?

Enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.

Regards

#302520 Copied

Gianpiero Franchino

Participant

September 17, 2021 at 09:00

The problem persists despite having done these things, as advised by you:

1. I tried to disable all plugins except:
– Elementor
– WooCommerce
– XStore Core
I have cleared the cache but the problem persists.

2. I also turned on WordPress debug mode but no errors appeared.

The “Products” sliders have completely disappeared.

Please, help me!

#302526 Copied

Rose Tyler

Support staff

September 17, 2021 at 09:43

Hello,

Please provide temporary wp-admin and FTP access, so we can take a closer look.

Regards

#302531 Copied

Gianpiero Franchino

Participant

September 17, 2021 at 14:12

Here are the credentials to log in

Please contact administrator
for this information.

#302584 Copied

Rose Tyler

Support staff

September 19, 2021 at 07:37

Hello,

Thanks for the reply. Provide temporary FTP access also. If you do not know how to create FTP contact with your hosting provider, they will help you.

Regards

#302685 Copied

Gianpiero Franchino

Participant

September 20, 2021 at 07:02

These credentials allow you to directly access the contents of the website’s wp-content folder

Please contact administrator
for this information.

#302764 Copied

Gianpiero Franchino

Participant

September 20, 2021 at 14:08

Please hide the website url in my first post.
Brute force login attacks have been coming in ever since I asked for help in this forum!

#302829 Copied

Olga Barlow

Participant

September 21, 2021 at 16:25

Hello,

Check the product sliders now, please.
Also, go to XStore > Authorization APIs > generate your token and re-choose the Instagram account in the Instagram element settings on the home page.

Regards

#302967 Copied

Gianpiero Franchino

Participant

September 21, 2021 at 17:36

Everything seems to be working fine now.
What kind of problem was there?

Thanks!

#302973 Copied

Olga Barlow

Participant

September 21, 2021 at 17:43

Hello,

Something strange. I just removed elements from the page and readded them again and products appeared.

Regards

#302976 Copied

Gianpiero Franchino

Participant

September 22, 2021 at 05:58

I hope the problem doesn’t occur again.

Thanks again!

#303036 Copied
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The “Products” sliders have disappeared from the homepage

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