The products do not appear on the page - by Diana Nikolova

This topic has 23 replies, 3 voices, and was last updated 2 years, 3 months ago ago by Rose Tyler

  • Avatar: Daniel Partadzhiev
    Diana Nikolova
    Participant
    November 4, 2021 at 14:45

    Hello, please check why the products do not appear on the page

    Please, contact administrator
    for this information.
    22 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 4, 2021 at 15:14

    Hello,

    I can see products on the page you provided – https://gyazo.com/730d122ee0bd0d1ff5e02e10bcaeb972 Clear cache and check one more time.

    Regards

    Avatar: Daniel Partadzhiev
    Diana Nikolova
    Participant
    November 4, 2021 at 15:35

    I am sending a screenshot, this is from an incognito window. At times they show up at times no

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 4, 2021 at 15:45

    Hello,

    Provide us with WP Dashboard and FTP access to your site. We’ll check the issue in more detail.

    Regards

    Avatar: Daniel Partadzhiev
    Diana Nikolova
    Participant
    November 4, 2021 at 15:46

    Thank you !

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 4, 2021 at 16:13

    Hello,

    1) I faced fatal error that comes from the third-party plugin https://prnt.sc/1ybvt3h once tried to visit plugins from your dashboard.
    2) Could you, please, describe your actions step by step to reproduce the issue? Because shop page works fine for me even in incognito mode https://recordit.co/9HvWliTVsc

    Regards

    Avatar: Daniel Partadzhiev
    Diana Nikolova
    Participant
    November 4, 2021 at 16:18

    Did you take any action on the first error because colleagues are working on the delivery plugin. Now it seems that the product page is working, if I notice I will write to you again

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 4, 2021 at 16:29

    Hello,

    I see. Probably I faced that error during his editing. I updated theme and XStore core plugin. Yes, let m know once you face error with products again.

    Regards

    Avatar: Daniel Partadzhiev
    Diana Nikolova
    Participant
    November 4, 2021 at 16:44

    I’m sorry, I’m writing again, but on another occasion. I want to put a link to the email in the top header, I put it, but it doesn’t save

    Please contact administrator
    for this information.
    Avatar: Daniel Partadzhiev
    Diana Nikolova
    Participant
    November 4, 2021 at 20:44

    Hello, I have again problem with store and products

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 5, 2021 at 15:28

    Hello,

    Theme Options > Header builder > Contacts element > delete elements and add them from scratch, here is an example of “Url For Field” for phone:
    tel:+xxxxxxxxxx
    for mail:
    mailto:your_email

    Regards

    Avatar: Daniel Partadzhiev
    Diana Nikolova
    Participant
    November 5, 2021 at 15:33

    Hello, I how to remove this text in header ?

    Please contact administrator
    for this information.
    Avatar: Daniel Partadzhiev
    Diana Nikolova
    Participant
    November 5, 2021 at 15:39

    Hi, I tried several times, but it is still visible

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 5, 2021 at 15:40

    Hello,

    I’ve checked your Home page and do not see the mentioned text – https://gyazo.com/51abf0e9df764cf55504c2d98c7bd59d Clear cache and check one more time.

    Regards

    Avatar: Daniel Partadzhiev
    Diana Nikolova
    Participant
    November 5, 2021 at 15:42

    Sorry, you send me wrong page

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 5, 2021 at 16:41

    Hello,

    Provide us with FTP access, please.

    Regards

    Avatar: Daniel Partadzhiev
    Diana Nikolova
    Participant
    November 5, 2021 at 16:43

    Thank you…..

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 5, 2021 at 16:49

    Hello,

    This is Dashbaord access. I’m asking about FTP access: FTP host, FTP username and FTP password.

    Regards

    Avatar: Daniel Partadzhiev
    Diana Nikolova
    Participant
    November 5, 2021 at 16:54

    Ok

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 5, 2021 at 17:23

    Hello,

    Directory is empty https://prnt.sc/1yfuovw
    We need access to your WP installation.

    Regards

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