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  Nicolo

  Participant

  January 27, 2026 at 12:09

  This issue keeps coming back: Wrong amount of total products on shop page.

  I guess its not scalable with regards to upates.

  Please have a thorough look at the issue, the previous ticket, and why it keeps coming back.

  https://www.8theme.com/topic/product-count-error-is-back-shop-page-all-products/

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  support staff only.

  #464986 Copied
  3 Answers
  

  Andrew Mitchell

  Support staff

  January 27, 2026 at 14:54

  Hi,

  Thank you for reaching out to us.

  We understand that the issue with the incorrect total number of products displayed on the shop page has reappeared.

  We currently cannot connect using the FTP accesses from the previous topic, and they may have been changed. Please let us know if these accesses are working for you now.

  Warm Regards,
  The 8Theme Team

  #464994 Copied
  

  Nicolo

  Participant

  January 27, 2026 at 15:15

  I see, thanks for the quick answer

  I have tried to reset the password, please try again with the updated password

  Regards

  Content is visible for topic creator and
  support staff only.

  #464998 Copied
  

  Andrew Mitchell

  Support staff

  January 27, 2026 at 19:13

  Hello, Nicolo,

  We have resolved this issue once again. Please check it.

  Best regards,
  The 8Theme Team

  #465007 Copied
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