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The price dispalyed incorrect in Product page

This topic has 4 replies, 3 voices, and was last updated 1 years, 3 months ago ago by Andrew Mitchell

Ve01

Participant

September 3, 2024 at 15:40

Hi

The price(Xstore product price) in product page displayed incorrect.
The price in prodcut page is tax excluded. However, in the edit page of product ,
I inputed the price including tax. At the same time , total of the woocommerce TAX setting is ” tax including”.

I think it’s not a issue of the catches, becasue I cleaned all the catches for the websites /sever and used a lot of devices to check. This issue can’t disappear.

I noticed that if I use website admin email to login the account of website, I can see the price including tax , but If I logged out I will see the price excluding price.
Could you please help me resolve this issue?

Please find the details in attachment.

Please, contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#412919 Copied Theme version: 9.4.0

3 Answers

Rose Tyler

Support staff

September 4, 2024 at 07:36

Hello, Vera,

Thank you for reaching out to us.

1/ We suggest activating another theme, specifically the Storefront (default WooCommerce theme), which can be found under Appearance > Themes in your dashboard. This test should help determine if the issues persist irrespective of the theme used.

2/ Try to disable all third-party plugins that are not included with XStore
(https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the problem.

Best Regards,
8Theme’s Team

#412952 Copied

Ve01

Participant

September 4, 2024 at 15:15

Hi

Thanks for your reponse.

This issue has been resolved.

Thank you

#413040 Copied

Andrew Mitchell

Support staff

September 4, 2024 at 15:18

Dear vera,

As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

Click here to share your valuable perspective: https://themeforest.net/downloads

Your time and trust are highly appreciated!

Best Regards,
The 8Theme Team

#413042 Copied
Tagged: fixing price display in woocommerce, incorrect woocommerce product price, product page price issue, troubleshooting woocommerce price error, woocommerce template pricing error, wordpress woocommerce price error
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The price dispalyed incorrect in Product page

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